Monserrat Leonora Vargas Aguilera
Bloomington,IL
Summary
Dynamic professional with experience at DB Plasma and Dv's Garage, excelling in high-pressure environments. Proven skills in blood sample collection and confidential information handling, enhancing service quality and operational efficiency. Recognized for exceptional time management and problem resolution abilities, ensuring patient and client satisfaction through effective communication and organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secretary
Dv's Garage
06.2025 - Current
- Managed appointment scheduling, ensuring efficient use of time for staff and clients.
- Assisted in maintaining organized filing systems, improving document retrieval efficiency.
- Handled customer inquiries, providing prompt and accurate information to enhance service quality.
- Coordinated office supplies inventory, streamlining ordering processes and reducing costs.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Phlebotomist
DB Plasma
05.2024 - 06.2025
- Assisted in patient preparation for blood draw procedures.
- Collected and labeled blood samples accurately for laboratory testing.
- Maintained clean and organized workstations to ensure safety protocols.
- Supported healthcare team by handling patient records with confidentiality.
- Engaged with patients to explain procedures and alleviate concerns.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Certificate - Phlebotomy
Heartland Community College
Normal, Illinois, IL12-2023
High School Diploma -
Normal Community West High School
Bloomington, IL05-2022
Skills
- Filing system management
- Confidential information handling
- Blood sample collection
- Clean workstation maintenance
- High-pressure performance
- Time management strategies
- Document retrieval efficiency
- Problem resolution skills
- Verbal and written communication
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary
Dv's Garage
06.2025 - Current
Phlebotomist
DB Plasma
05.2024 - 06.2025
Certificate - Phlebotomy
Heartland Community College
High School Diploma -
Normal Community West High School