Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monserratte Vazquez

Chula Vista

Summary

Dedicated and adaptable professional with experience in customer service, behavioral intervention, and youth development. Skilled in fast-paced environments as a former Starbucks barista and Target team member, I am currently excelling in customer service at Chick-fil-A. Experienced in working with children as a behavioral interventionist, and now as an afterschool program coach, fostering positive learning environments and developmental growth. Passionate about teamwork, leadership, and providing excellent service in diverse settings.

Overview

5
5
years of professional experience

Work History

Team Member

Chic-Fil-A
Chula Vista
12.2024 - Current
  • Provide exceptional customer service by greeting guests with a friendly attitude, and ensuring a positive dining experience.
  • Accurately take and process orders at the counter, drive-thru, or via mobile app, ensuring efficiency and attention to detail.
  • Prepare and package food according to company standards, maintaining food safety and cleanliness protocols.
  • Maintain a clean and organized work environment, including dining areas, restrooms, and kitchen spaces.
  • Handle cash, credit card, and mobile transactions with accuracy and professionalism.
  • Collaborate with team members to ensure smooth restaurant operations during peak hours.
  • Uphold Chick-fil-A’s core values, including hospitality, teamwork, and customer-first service.

Youth Program Leader

South Bay Community Services (SBCS)
Chula Vista
01.2023 - Current
  • Participates in the planning and implementation of the program in accordance with the goals and policies of SBCS, the State of California Department of Education, and the Sweetwater Union High School District.
  • Assist in the development and maintenance of accurate program records, including participant registration and daily attendance, in order to achieve and verify that program goals are met.
  • Meet program attendance goals for specific programs.
  • Recruit and promote the program to school youth, and parents.
  • Prepare the daily schedule/curriculum, prepare and develop academic enrichment, distribute snacks, and provide recreation and/or leadership development as needed.
  • Provided close supervision and monitored daily activities of children in facility.

Barista

Starbucks
Chula Vista
09.2021 - 05.2023
  • Responsible for making quality beverages.
  • Cleaning and stocking the store.
  • Provided the Starbucks experience to all customers.
  • Implemented inventory health checks, memorized, official, and off-menu, to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate item levels for expected needs.
  • Addressed and resolved customer concerns by implementing the 'LATTE' method to maintain brand loyalty.
  • Cleaned and sanitized work areas, utensils, and equipment.
  • Maintained the highest standards of conduct and service to support the company's reputation.

Behavioral Interventionist

Hawking Steam Charter School
Chula Vista
01.2021 - 11.2022
  • Assisted teachers by providing one-to-one direct services to students with behavior challenges in the school setting to reinforce and enhance various learning activities.
  • Prepared learning materials.
  • Demonstrated models of learning and appropriate social behaviors.
  • Supported established classroom or teaching routines.
  • Maintained the confidentiality of all information related to students.
  • Adapted classroom activities, assignments, and materials to provide educational opportunity for special education students to participate in classroom activities.
  • Maintained accurate records of student progress including daily notes, anecdotal records, IEPs.

Noon Duty Supervisor

Hawking Steam Charter School
Chula Vista
08.2021 - 06.2022
  • Monitored activities and behavior of students
  • Monitored students behavior and noise level at lunch time
  • Assisted students with getting to the correct table during lunch time
  • Supervised appropriate play on play structure
  • Monitored equipment use
  • Ensured a positive and safe environment

Team Member

Target
Chula Vista
11.2019 - 01.2021
  • Picked up items for guest orders accurately and quickly.
  • Properly, neatly prepare, and pack guest orders for shipment.
  • Properly use equipment while following safety best practices.
  • Responsible for guests' experience as they receive their items.
  • Welcoming and helpful attitudes toward guests and other team members.
  • Seasonal position.
  • Resolved customer issues promptly in a professional manner.
  • Implemented strategies to take advantage of new opportunities.

Education

Associate of Arts - Liberal Arts: Social and Behavioral Sciences

Southwestern College
Chula Vista
05-2025

High School Diploma -

Hilltop Highschool
Chula Vista
06.2020

Skills

  • Team collaboration
  • Hospitality and accommodation
  • Positive and professional
  • Adaptive and creative
  • Professionalism
  • Leadership
  • Professional growth
  • Multitasking and organization
  • Conversant in Spanish
  • Safe food handling
  • Speedy and efficient

Timeline

Team Member

Chic-Fil-A
12.2024 - Current

Youth Program Leader

South Bay Community Services (SBCS)
01.2023 - Current

Barista

Starbucks
09.2021 - 05.2023

Noon Duty Supervisor

Hawking Steam Charter School
08.2021 - 06.2022

Behavioral Interventionist

Hawking Steam Charter School
01.2021 - 11.2022

Team Member

Target
11.2019 - 01.2021

Associate of Arts - Liberal Arts: Social and Behavioral Sciences

Southwestern College

High School Diploma -

Hilltop Highschool

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