Monsheeka Harper
Arlington,TX
Summary
Dynamic individual with strong background in managing customer relationships and ensuring exceptional customer experience. Highly skilled in interpersonal communication, and strategic problem-solving to achieve impactful results. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Teacher
Arlington Independent School District
04.2023 - Current
- Cover teachers classrooms at all levels, adhering to the day's lesson plan and ensuring that students have a fulfilling learning experience
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Customer Service Relationship Manager
Ceasars Entertainment
05.2018 - 11.2021
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Retail Store Manager
Rhythm City Casino
07.2010 - 02.2017
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Maintained payroll information by calculating, collecting, and entering data.
Education
Bachelor of Business - Business Administration
Jackson State University
Jackson, MS05.2009
Associate of Arts - Health Information Managment
Coahoma Community College
Clarksdale, MS05.2003
Skills
- Microsoft Office Suite
- Time Management
- Exceptional interpersonal communication
- Event planning experience
- Customer service expertise
- Computer Proficiency
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Self Motivation
Timeline
Teacher
Arlington Independent School District
04.2023 - Current
Customer Service Relationship Manager
Ceasars Entertainment
05.2018 - 11.2021
Retail Store Manager
Rhythm City Casino
07.2010 - 02.2017
Associate of Arts - Health Information Managment
Coahoma Community College
Bachelor of Business - Business Administration
Jackson State University
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