Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monsheeka Harper

Arlington,TX

Summary

Dynamic individual with strong background in managing customer relationships and ensuring exceptional customer experience. Highly skilled in interpersonal communication, and strategic problem-solving to achieve impactful results. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment.

Overview

14
14
years of professional experience

Work History

Teacher

Arlington Independent School District
04.2023 - Current
  • Cover teachers classrooms at all levels, adhering to the day's lesson plan and ensuring that students have a fulfilling learning experience
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.

Customer Service Relationship Manager

Ceasars Entertainment
05.2018 - 11.2021
  • Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Retail Store Manager

Rhythm City Casino
07.2010 - 02.2017
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Maintained payroll information by calculating, collecting, and entering data.

Education

Bachelor of Business - Business Administration

Jackson State University
Jackson, MS
05.2009

Associate of Arts - Health Information Managment

Coahoma Community College
Clarksdale, MS
05.2003

Skills

  • Microsoft Office Suite
  • Time Management
  • Exceptional interpersonal communication
  • Event planning experience
  • Customer service expertise
  • Computer Proficiency
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Self Motivation

Timeline

Teacher

Arlington Independent School District
04.2023 - Current

Customer Service Relationship Manager

Ceasars Entertainment
05.2018 - 11.2021

Retail Store Manager

Rhythm City Casino
07.2010 - 02.2017

Associate of Arts - Health Information Managment

Coahoma Community College

Bachelor of Business - Business Administration

Jackson State University
Monsheeka Harper