Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Monshinique Brown

San Antonio,TX
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Monshinique Brown

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
years of professional experience
42

Certifications

Work History

Dcomm

Office Administrator
12.2022 - Current

Job overview

  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

ATLAS, Allan Fermin

Data Manager
05.2018 - Current

Job overview

  • Prepared written reports
  • Created spreadsheets and databases
  • Sorted and analyzed data
  • Entered and correlate data

ATLAS, Allan Fermin

Safety Manager
03.2018 - Current

Job overview

  • Enforced compliance with safety standards as required by OSHA
  • Prepared safety reports
  • Completed routine inspections to verify safety standards compliance

Dcomm

Onboarding Specialist
09.2022 - 12.2022

Job overview

  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with hiring managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Synergy Disaster Recovery, LLC

Field Monitor
05.2022 - 07.2022

Job overview

  • Ensured that only eligible storm debris was removed, loaded, and hauled
  • Interfaced with contractors and crew in the field and reported to the Field Supervisor
  • Recorded information on each load ticket
  • Was trained and expected to operate an automated handheld device to record information
  • Ensured that debris loads were properly contained in the loading container
  • Recorded and documented GPS coordinates and photos
  • Monitored contactor safety and reported potential issues to the Field Supervisor
  • Recorded and reported any damage resulting from debris removal operations

NexRep

Resource Specialist
05.2010 - 01.2021

Job overview

  • Carried out quality assurance checks
  • Audited calls to find and analyze trends to report to the third-party client
  • Consultation feedback to focus on third-party client expectation while focusing on Productivity
  • Group building and trainings
  • Contractor training to correct non preferred trends
  • Skill refreshers
  • Minor technical assistance

NexRep

Quality Manager
03.2020 - 01.2021

Job overview

  • Coached IC agents to remain in compliance with HIPAA standards
  • Recorded and stored IC Agents Quality scores as required by the company standards
  • Lead Compliance training and refreshers
  • Implement methods to increase Quality
  • Analyzed data concerning trends and barriers
  • Certification trainings

NexRep

Independent Contractor
08.2018 - 03.2020

Job overview

  • Inbound customer service at a high-volume email support center
  • Handle customer support issues such as billing inquiries, content bugs, discounts, cancellations, and refunds
  • Resolve application bugs for customers to enable proper streaming of the app for clients
  • Assist customers with connecting their home equipment to the streaming application

EZLinks Golf Inc.

Customer Service Representative
01.2018 - 07.2018

Job overview

  • Inbound customer service in a high-volume call center
  • Answered inquiries about golf course availability, guidelines, products, and rates
  • Used the reservation software to successfully to assist Data entry

KOHL’S

Packer Associate
10.2017 - 02.2018

Job overview

  • Trained for problem solving in several different departments
  • Sorted and prepared different sized orders for shipping
  • FC

PRIME NOW LLC

Shopping/ Warehouse Associate
10.2016 - 11.2017

Job overview

  • Received customers' orders via phone delivery system
  • Decided the best way to fill orders in a timely manner
  • Corresponded with customers via text or calls to correct any order issues that might have arisen
  • Point of contact for order dispatch
  • Provided onsite support for the delivery drivers

Education

CEDAR VALLEY COUNTY COMMUNITY COLLEGE

Core Education Courses Programming Courses, Java

TARRANT COUNTY COMMUNITY COLLEGE

Skills

  • Microsoft Excel
  • Beginner C
  • Intermediate HTML and HTML5
  • Intermediate CSS and CSS3
  • Microsoft Office
  • Google Drive
  • Web Browser Software
  • Inbound Phone Call Handling
  • Adobe Systems Adobe Acrobat
  • Report Preparation and Analysis
  • Microsoft Windows
  • Microsoft Outlook
  • Computer Operating Systems
  • Office Workflow Support
  • Maintaining Office Records
  • Document Management System Software
  • Effective Written and Verbal Communication
  • Office Reception
  • Safety Behaviors
  • Paperwork Preparation
  • Maintenance Processes
  • Pollution Prevention
  • OSHA Safety Guidelines
  • Safety and Risk Assessments
  • Quality Standards
  • Government Regulations

Certification

  • IS-00102.c Preparing for federal Disaster Operations: FEMA Response Partners
  • IS-00130.a How to be an Exercise Evaluator
  • IS-00200.c Basic Incident Command System for Initial Response ICS-200
  • IS-00201 Forms Used for the Development of the Incident Action Plan
  • IS-00238 Critical Concepts in Supply Chain Flow and Resilience
  • IS-00320 Wildfire Mitigation Basics for Mitigation Staff
  • IS-00321 Hurricane Mitigation Basics for Mitigation Staff
  • IS-00322 Flood Mitigation Basics for Mitigation Staff
  • IS-00323 Earthquake Mitigation Basics for Mitigation Staff
  • IS-00324.a Community Hurricane Preparedness
  • IS-00632.a Introduction to Debris Operations
  • IS-00633 Debris Management Plan Development
  • IS-00700.b An Introduction to the National Incident Management System
  • IS-00727 Floodplain Management and Protection of Wetlands
  • IS-00800.d National Response Framework, An Introduction
  • IS-922.a Applications of GIS for Emergency Management
  • IS-01000 Public Assistance Program Eligibility
  • IS-01001 The Public Assistance Delivery Model
  • IS-1002 Grants Portal – Transparency at Every Step
  • IS-01004 The FEMA Site Inspection Process
  • IS-01005 Public Assistance Alternative Procedures
  • IS-1006 Disaster Damage and Developing Project Files
  • IS-01007 Detailed Damage Description and Dimensions
  • IS-01009 Conditions of the Public Assistance Grant
  • IS-01010 Emergency Protective Measures
  • IS-01014 Integrating 406 Mitigation Considerations into Your Public Assistance Grant
  • IS-01015 Insurance Considerations, Compliance, and Requirements
  • IS-01016 Environmental and Historic Preservations (EHP)
  • Considerations/Compliance for Public Assistance Grants
  • IS-01113 Coastal Barrier Resources Act
  • IS-2900.a National Disaster Recovery Framework (NDRF) Overview
  • Professional Development Series
  • IS–00120.c An Introduction to Exercises
  • IS–00230.e Fundamentals of Emergency Management
  • IS-00235.c Emergency Planning
  • IS -00240.c Leadership and Influence
  • IS-00241.c Decision Making and Problem Solving
  • IS-00242.c Effective Communication
  • IS–00244.b Developing and Managing Volunteers
  • IS-20.22 Diversity Awareness Course
  • IS-21.22 Civil Rights and FEMA Disaster Assistance
  • IS-35.22 FEMA Safety Orientation 2022
  • IS-37.22 Managerial Safety and Health
  • IS-00100.c Introduction to Incident Command System
  • 10-hour Construction Safety and Health
  • 40-hour HAZWOPER for General Site Workers
  • 30-hour Construction Safety and Health
  • 30-hour General Industry Safety and Health
  • 40-hour EM 385-1-1 Construction Safety Hazard Awareness for Contractors
  • CPR First Aid Certified
  • Notary Public
Availability
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Timeline

Office Administrator

Dcomm
12.2022 - Current

Onboarding Specialist

Dcomm
09.2022 - 12.2022

Field Monitor

Synergy Disaster Recovery, LLC
05.2022 - 07.2022

Quality Manager

NexRep
03.2020 - 01.2021

Independent Contractor

NexRep
08.2018 - 03.2020

Data Manager

ATLAS, Allan Fermin
05.2018 - Current

Safety Manager

ATLAS, Allan Fermin
03.2018 - Current

Customer Service Representative

EZLinks Golf Inc.
01.2018 - 07.2018

Packer Associate

KOHL’S
10.2017 - 02.2018

Shopping/ Warehouse Associate

PRIME NOW LLC
10.2016 - 11.2017

Resource Specialist

NexRep
05.2010 - 01.2021

CEDAR VALLEY COUNTY COMMUNITY COLLEGE

Core Education Courses Programming Courses, Java

TARRANT COUNTY COMMUNITY COLLEGE

Monshinique Brown