Monsour Dizon
Franklin,TN
Summary
Accomplished Operations Manager with a proven track record at Springhill Suites By Marriott, enhancing team leadership and operational efficiency. Excelled in staff development and customer service, significantly improving performance outcomes and guest satisfaction. Expert in planning and implementation, with a keen ability to solve problems effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Springhill Suites By Marriott
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Front Desk Supervisor
Springhill Suites By Marriott
04.2021 - 03.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Bartender
Westin Hotel
08.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Agent
Marriott
07.2017 - 07.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Housekeeper
Springhill Suites By Marriott
03.2016 - 11.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Development
Accomplishments
- Earned the “Diamond Circle” Award in 2023 for Top 20 SHS Hotel worldwide.
- Earned the “Gold Circle” Award in 2022 for Top 50 SHS Hotel worldwide.
- Won Hotel of the year 2023 out of 35 Chartwell Hotels in the USA.
- Won F&B Team of the year 2023 within the Chartwell Portfolio
- Top 1 in service scores year 2023 within the Chartwell Portfolio.
- Top 1 in quality assessment year 2023 within the Chartwell portfolio.
- Increased BonVoy enrollments to 150% month after month.
Affiliations
- Visit Franklin
Certification
- Certified ServSafe Manager- Sept 2022 - Sept 2027
- Licensed TABC - June 27, 2020 - June 27, 2025
Timeline
Operations Manager
Springhill Suites By Marriott
03.2022 - Current
Front Desk Supervisor
Springhill Suites By Marriott
04.2021 - 03.2022
Bartender
Westin Hotel
08.2018 - 11.2020
Front Desk Agent
Marriott
07.2017 - 07.2018
Housekeeper
Springhill Suites By Marriott
03.2016 - 11.2016