Monsserrat Barba-Mccormack
Rancho Cordova,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Copart Inc
Sacramento, CA
10.2019 - Current
- Mentored new employees on procedures to maximize team performance.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Ability to multi-task in a fast-paced environment
- Excellent customer service skills and attitude
- Answer incoming calls from insurance companies & customers regarding lot
- Salvage & duplicate salvage bundling
Shift Leader
Taco Bell
Rancho Cordova, CA
04.2015 - 09.2019
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Kinney High School
2710 Kilgore Rd, Rancho Cordova05-2012
Skills
- Paperwork Processing
- Data Entry
- Problem-Solving Abilities
- Customer Service
Timeline
Customer Service Representative
Copart Inc
10.2019 - Current
Shift Leader
Taco Bell
04.2015 - 09.2019
High School Diploma -
Kinney High School