Monta Bruno
Beaumont,Texas
Summary
Dedicated administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Sagility Company Healthcare
10.2021 - 01.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Verified insurance eligibility and coverage for patients.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Sales Associate
Dillard's
08.2019 - 10.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Director
Agapeland Learning Tree
08.2008 - 07.2019
- Modernized instructional plans and educational approaches to enhance student learning
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
- Determined and recommended methods to address improvement opportunities
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Representative
West Corporation
06.2004 - 08.2008
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Engaged clients in person and over phone to answer questions and address complaints
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Opelousas Senior High School
Opelousas, LA05.2002
Skills
- Money handling abilities
- Computer proficient
- MS Office proficiency
- Recordkeeping strengths
- Data entry
- Employee timesheet processing
- Quality Assurance Controls
- Payment Processing
- Staff Training
- Filing
- Customer Relations
- Administrative and Office Support
- Appointment Scheduling
- Multi-Line Phone Systems
Timeline
Customer Service Representative
Sagility Company Healthcare
10.2021 - 01.2024
Sales Associate
Dillard's
08.2019 - 10.2020
Director
Agapeland Learning Tree
08.2008 - 07.2019
Customer Service Representative
West Corporation
06.2004 - 08.2008
High School Diploma -
Opelousas Senior High School
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