Montae Doherty
Bayonne,NJ
Summary
Results-oriented professional with over a decade of experience in the logistics and supply chain industry. A seasoned expert who has successfully navigated diverse roles, starting as an Ocean Export Specialist and progressing to an Ocean Import Specialist. Demonstrated ability to excel in challenging environments led to 5 years as an Import Key Account Specialist, where strategic thinking and client-focused solutions were paramount.
Currently serving as a Regional Transportation Freight Pay Analyst, adept at ensuring accurate and timely processing of payments, negotiating favorable freight rates, and implementing process improvements. Proven track record of driving efficiency, cost savings, and fostering collaborative relationships within the industry. Seeking to leverage this wealth of experience to contribute to the success of a dynamic organization in the logistics and supply chain sector.
Overview
14
14
years of professional experience
Work History
Regional Transportation Freight Pay Analyst
Johnson & Johnson
New Brunswick, NJ
09.2023 - Current
- Manage and oversee the accurate and timely processing of regional transportation freight payments
- Validate invoices, ensuring adherence to contractual terms, rates, and agreed-upon terms with carriers
- Conduct regular analysis of regional transportation rates to identify cost-saving opportunities
- Utilize transportation management systems and databases to extract, analyze, and interpret freight payment data
- Generate comprehensive reports and provide insights to support decision-making processes
- Investigate and resolve discrepancies related to freight invoices, working closely with carriers and internal stakeholders
- Implement corrective actions to prevent future payment discrepancies
- Build and maintain strong relationships with regional carriers, freight pay auditors, & internal teams ensuring effective communication and collaboration
- Address and resolve any issues or concerns raised by carriers in a timely manner
- Ensure compliance with regional transportation regulations and industry standards
- Conduct periodic audits to verify the accuracy of freight payments and adherence to contractual agreements
- Identify opportunities to streamline and improve the efficiency of the regional freight payment process
- Implement best practices and recommend system enhancements for continuous improvement
- Assist in the development and monitoring of regional transportation budgets
- Analyze cost variances and provide recommendations to optimize transportation spending
- Collaborate with other departments such as finance, logistics, and procurement to align transportation payment processes with broader organizational goals
- Maintain accurate and organized documentation related to freight payments, contracts, and communication with carriers
Critical Care Unit Coordinator
Virtua Voorhees Hospital
Voorhees, NJ
01.2021 - 06.2023
- Coordinated patient admissions, transfers, and discharges within my assigned units
- Ensured patient records and charts were accurately maintained, updated, and passed on to appropriate healthcare professionals
- Facilitated effective communication between medical staff, patients, families, and other departments
- Managed patient records, documented medical orders accurately, and maintained electronic health records (EHR) systems
- Scheduled patient tests, procedures, and consultations
- Collaborated with medical staff to optimize schedules, manage patient flow, and maintain an organized and efficient unit environment
Logistics Key Account Specialist (Sea-Freight)cccc
Kuehne-Nagel, Inc
Jersey City, NJ
07.2010 - 11.2019
- Coordinated End-End FCL Dry/Reefer and Consolidated Freight transportation for a wide range of our VIP Key Accounts
- Cultivated client loyalty through consistent quality, productivity, exemplary service, and proactive management
- Created, maintained, & updated Key account SOPs using customer input & feedback resulting in clearer and more useful instructions for account management
- Excelled in high volume, customer-oriented environment to address the needs of various clients concurrently
- Delivered solution-based strategies to customers to solve pending issues on accounts
- Managed international invoice generation and shipment preparations for all shipments to/from the wholesale and retail entities, both outbound and inbound between US and Canada/Islands
- Addressed high-volume email and telephone customer service inquiries in a timely and accurate manner
- Organized sale calls with customers and vendors
- Maintained an open line of communications with my domestic and international customers while being continuously engaged with their business needs
- Facilitated and oversaw customers Imports up to the point of delivery
- Supported customer perspective and priorities through all phases of the supply chain life cycle
- Responsible for all phases of client invoicing, payment processing, & collecting on aged statements
- Obtained a detailed understanding of the client's internal processes and workflow to enable better service delivery and enhanced client relationships
- Completed payments of expense reports and imports for accrual purposes
- Effectively negotiated rates with carriers to profitably move customer freight
- Used weekly/monthly KPI reporting to identify service improvement/ cost reduction opportunities
- Collaborated effectively across sales, operations, and customer support functions to ensure customer satisfaction
- Provided direction in all phases of national/international logistics and prepared/maintained information and documentary records
- Kept records of all goods shipped, received, and stored
- Drove revenue growth by exceeding customer expectations for service, support, and responsiveness
- Recommended and implemented solutions based on issue analysis and business implications
Logistics Air Export Specialist
Panalpina - HB&L Fashion
Secaucus, NJ
2007 - 2009
- Managed a variety of customer accounts
- Executed & managed the entire process from A-Z for my export key account shipments from international shipper to US customer.
- Responsible for invoicing/accounts receivable of all customers export shipments
- Conformed to customs and importing rules and regulations
- Proactively tracked & advised clients on transportation of shipments (pre-alerts), maintained extensive written, verbal, and fax communications with U.S. and overseas clients
- Prepared bills of lading, invoices, and other shipping documents (e.g. HBL, MBL, AES)
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations
- Communicated with global offices by telephone and email to facilitate smooth shipments
- Organized destination-specific storage and delivery processes
- Paid taxes, duties, and insurance fees based on different freight types
- Tracked and traced air shipments in order to maintain current status information
- Discussed detailed port information to importers or exporters
- Consulted customs brokers to arrange passage of goods through customs
- Planned and executed charter routes based on established paths or specific customer needs
- Evaluated cost, timing, and sustainability factors of different shipping routes to select optimal choices
- Communicated with customers and management to report delays, emergencies, weather challenges, and carrier schedule changes
- Identified needs of customers promptly and efficiently
- Collaborated with others to discuss new opportunities
- Prioritized and organized tasks to efficiently accomplish service goals
Education
Some College (No Degree) - Psychology
Hudson County Community College
Jersey City, NJ2004
Office Systems Technology Certificate - Information Technology
High-Tech Institute
North Bergen, NJ06.2002
High School Diploma -
Hudson County School of Technology
North Bergen, NJ06.2002
Skills
- Global Logistics
- Freight Payment Processing
- Supply Chain Management Software (eg, SAP, AS400, Cargowise, etc)
- Accounts Payable/Receivable
- Data Analysis and Reporting
- New Customer Onboarding
- Supply Chain Optimization
- Compliance and Audit
- Project Management
- Proven Ability to Collaborate Effectively with all Stakeholders to Ensure Customer Satisfaction
- Schedule Management
- Demonstrated Ability to Exceed Company and Customer Expectations
- Observant and Active Listener with a Keen Eye for Detail
- Customer Relationship Management
- Critical Thinking and Analytical Skills
- Vendor Sourcing and Relationship Management
- Workflow Improvements
- Training and Development
- Proficient with Microsoft Office Suite and Google Workspace
- Proactive Work Planning and Prioritization
- Data Management
- Process Implementation
- Issue and Complaint Resolution
- Emotional Intelligence
- Risk Mitigation
- Discrepancy Resolution
- Sound Judgement and Decision Making
- Equipment Troubleshooting and Maintenance
- Recordkeeping and Documentation Preparation
References
Virtua Voorhees Professional Reference
Nursing Director (Manager)
Donna M. Vega, MSN, RN, NE-BC
Progressive Care Unit and Telemetry Room
Virtua Hospital Voorhees
100 Bowman Drive
Voorhees, NJ 08043
t: 856-247-9391
Kuehne-Nagel Professional Reference
Director - Operational Transformation (Manager)
Maren Corbett
Kuehne + Nagel Inc.
10 Exchange Place
Jersey City, NJ 07302
t: 201-413-5734
Sea Logistics Customer Care Supervisor
Danda Daunais
Kuehne + Nagel Inc.
10 Exchange Place
Jersey City, NJ 07302
t: 551-998-2750
Timeline
Regional Transportation Freight Pay Analyst
Johnson & Johnson
09.2023 - Current
Critical Care Unit Coordinator
Virtua Voorhees Hospital
01.2021 - 06.2023
Logistics Key Account Specialist (Sea-Freight)cccc
Kuehne-Nagel, Inc
07.2010 - 11.2019
Logistics Air Export Specialist
Panalpina - HB&L Fashion
2007 - 2009
Some College (No Degree) - Psychology
Hudson County Community College
Office Systems Technology Certificate - Information Technology
High-Tech Institute
High School Diploma -
Hudson County School of Technology