Montae Ingram
Garner,NC
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Good communication, multitasking and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Senior Banking Consultant
Ally Bank
10.2022 - Current
- Educated customers on features and benefits of banking products and services, while maintaining friendly and professional customer interactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice to over 30 customers daily.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
Human Resources Assistant
Amazon
01.2020 - 10.2022
- Analyzed various statistics and kept detailed records to support human resources department in order to developed and maintain HR policies and procedures.
- Conducted new hire orientation of classes of 20 plus associates to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded to employee inquiries regarding benefits and other HR topics.
Process Assistant
Amazon
09.2020 - 01.2022
- Identified and resolved process issues to drive optimal workflow and business growth, while focusing on customer obsession
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations regarding potential areas for process improvement
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Assessed products or services to evaluate conformance with quality standards by lowering quality defects by %10 as a Facility low.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Education
Some College (No Degree) - Business Administration And Management
PITT Community College
Greenville, NCSome College (No Degree) - Human Resources Management
University of North Carolina At Charlotte
Charlotte, NCSkills
- Analytical Thinking
- Account Audits
- Consultative Support
- Microsoft Office
- Developing Customer Relationships
- High-Volume Environments
- Project Management
- Analyzing Performance
- Verbal and Written Communication
- Risk Mitigation
Accomplishments
- Presented the "Certification of Excellence" Award for Quarter 1. (January-April)
- Awarded "Lowest Average Handle time" Award in May of 2023.
- Awarded "Top Customer Satisfaction Scores " Award in June of 2023.
- Consistent earner of monthly incentive bonuses based on metric performance.
- In top percent of the department every month for quality, schedule adherence and customer satisfaction scores.
Affiliations
BAA ERG Affiliate
Timeline
Senior Banking Consultant
Ally Bank
10.2022 - Current
Process Assistant
Amazon
09.2020 - 01.2022
Human Resources Assistant
Amazon
01.2020 - 10.2022
Some College (No Degree) - Business Administration And Management
PITT Community College
Some College (No Degree) - Human Resources Management
University of North Carolina At Charlotte