Montalia Hamilton
Seattle,WA
Summary
To obtain a professional position within an organization that values customer relationships in which providing excellent customer service is of the utmost importance.
An energetic, quality-driven, results-focused Professional with over 10 years of customer service experience providing efficient support using proficient communication and interpersonal skills. Professional Strengths Strong work ethic with the drive and determination to effectively meet sales goals Team player who thrives in a fast paced environment requiring the ability to manage multiple projects Detail-oriented with exemplary planning and organizational skills Excellent analytical and problem solving skills Effective communication skills with the ability to establish working relationships with all levels Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
24
24
years of professional experience
Work History
Care Coordinator
Center For Human Services - Chs
2020.03 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing families with the services they need and desrve.
Care Giver
Home Instead Senior Care
2013.02 - Current
- Creating relationships with elderly individuals and their families in order to provide the best care possible with responsibilities including but not limited to the following: Assisting with client’s daily living activities, Providing individualized companionship to clients, Ensuring a safe and pleasant environment for clients, Improving resident quality of life, Documenting Clients progress notes.
Team Leader
Milestone
2006.08 - 2012.12
- Created relationships with disabled patients and families and managing a staff of direct care members with responsibilities including but not limited to the following: Served as the main point of contact for day-to-day issues using problem solving and leaderships skills, Worked directly with disability patients and families providing support, information, and assistance to access appropriate services that meet their needs, Accurately completed assessments, planning and providing information, referrals and case management.
Attendant Counselor
Department of Social and Health Services (DSHS)
2000.06 - 2006.08
- Created relationships with clients living in residential facilities with responsibilities including but not limited to the following: Implemented individualized behavioral support plans with clients who exhibit challenging behaviors, Trained and assisted clients in all areas of Activities of Daily Living and personal care, Participated as a member of an interdisciplinary care management team, Documented changes in client’s physical health, behavior, or mental status.
Education
AA, Accounting & Financial Investigation -
Rasmussen College
Rockford, IL12.2015
Skills
- QuickBooks with intermediate skills in MS Word, Excel, PowerPoint & Outlook
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Interdepartmental Collaboration
- Strategic Planning
- Case Management
- Goal Setting
- Organizational Skills
- Care Planning
- Scheduling
- Organizational Standards
- Documentation
- Training and development
- Team collaboration
- Conflict resolution
- Active listening
- Adaptability and flexibility
- Empathy and compassion
- Attention to detail
- Time management
- Critical thinking
References Available
True
Timeline
Care Coordinator
Center For Human Services - Chs
2020.03 - Current
Care Giver
Home Instead Senior Care
2013.02 - Current
Team Leader
Milestone
2006.08 - 2012.12
Attendant Counselor
Department of Social and Health Services (DSHS)
2000.06 - 2006.08
AA, Accounting & Financial Investigation -
Rasmussen College
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