MONTALITA BURCH
Austell,GA
Summary
Motivated Advanced Lead Certified Pharmacy Technician with extensive hospital and retail intuitional training. In addition to being creative and recognized as a professional initiative-taking individual with over 26 years of experience. Optimized in firsthand training with staff while working in several areas of pharmacy which includes Inpatient, Outpatient, Clinical, Infusion, and Inventory Management settings. Expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders. Excellent customer service skills, sound judgement and demonstrated leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician III OR/IV
Emory Decatur Hospital
10.2022 - Current
- Work in OR and Main IV Room and compound IV medication, controlled substances, and oral medication under sterile hoods
- Effectively prioritized tasks and organized workflow to increase efficiency and processes and fills inpatient orders from nurses and physician
- Daily duties including Neonate TPNs, specialty compounding, chemotherapy infusions and bulk batching
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Stocked, labeled, and inventoried medication to keep accurate records in OR
- Maintained drug inventory levels by ordering necessary medications and supplies
- Maintained proper drug storage procedures, registries, and records for controlled drugs in OR Satellite.
Certified Pharmacy Technician OR/IV/Accudose –(PRN)
Northside Gwinnett Hospital
05.2023 - 08.2023
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Stocked, labeled, and inventoried medication to keep accurate records in Cath Lab
- Maintained drug inventory levels by ordering necessary medications and supplies
- Daily duties including TPN Compounding, specialty compounding, chemotherapy infusions and bulk batching
- Compliance with USP 795, USP 797 and USP 800 regarding IV sterile compounding and cleaning
- Compounded and repackaged medication, including unit-doses, topical and oral medication, and sterile products and restock robot and Omnicell.
Licensed Lead Pharmacy Technician/Automation/Buyer
WellStar Health System
01.2019 - 10.2022
- Proficient in all responsibilities and duties of Lead Technician while providing leadership to all pharmacy technicians
- Train all technicians and staff
- Maintain PCU, OR, PREOP, PACU, IR, LTAC and Imaging Pharmacy Stock inventory
- Provides assistance to Pharmacy Manager, Supervisor and Inventory Specialist
- Provide supervision to six technicians in IV Room for Compounding and Central Pharmacy for Omnicell delivery
- Assist in Purchasing/Inventory Control, IV Admixture Compounding, Omnicell Automation
- Order from McKesson, drop shipping and other vendors with PA Program while maintaining inventory and diversion prevention
- Troubleshooting and fix Omnicell and Anesthesia Workstation as needed
- Set-up and program Omnicell in New units, assign and remove med as needed
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Monitor and reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
- Developed and implemented improvements to pharmacy organization system to 100%.
Certified Licensed Lead Pharmacy Technician III
Emory Hospital Midtown
11.2010 - 08.2019
- Stocking nursing units and perform unit inspections checks monthly while doing inventory counts including controlled substances
- Received McKesson orders and update system to add it to stock
- Compound IV medication, controlled substances, and oral medication under sterile hoods
- Effectively prioritized tasks and organized workflow to increase efficiency and processes and fills inpatient orders from nurses and physician
- Trained technicians and students during shifts to maintain workflow schedules throughout rotations
- Daily duties including TPN Compounding, specialty compounding, chemotherapy infusions and bulk batching
- Compliance with USP 795, USP 797 and USP 800 regarding IV sterile compounding and cleaning
- Compounded and repackaged medication, including unit-doses, topical and oral medication, and sterile products
- Troubleshooting PCs, IPAD, Prepacking Machine and Omnicell when network issues developed as needed
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Stocked, labeled, and inventoried medication to keep accurate records
- Maintained drug inventory levels by ordering necessary medications and supplies
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques
- Supervised 12 IV Room pharmacy technicians and coordinated day-to-day assignments.
Pharmacy Analyst /Reimbursement Specialist/Sr. Pharmacy Technician
Grady Health System
11.2010 - 02.2014
- Pharmacy billing and reimbursement experience with track recovering revenue of over $1M
- Developed with accuracy to claims submission to third party payers, Medicare, & Medicaid
- Coordinate and submitted old claims within time limit for reimbursement
- Analyzing reports and providing analytic support to Pharmacy Finance Manager
- Verifies all patients' insurance coverage to avoid issues with billing for 340B program
- Assist patients with Medicare open enrollment, Extra Help benefits & Grady Indigent Program
- Followed protocol as part of drug diversion prevention initiatives by assisting in implementing medication procurement, inventory, and security standards for Outpatient Pharmacy
- Work with IT Team in providing data reports required for benefit design, program management, development, and monitoring of program mergers
- Assist with pharmacy tech duties as needed to help patients
- Knowledge of governmental and HIPAA mandated patient confidentiality regulations
- Interview patients to determine eligibility and co-pay options while documenting in EPIC and convert progress notes in RX30 for pharmacy usage
- Coordinate, sign-up patients and order medications under ADAP, Ryan White and PAP (Patient Assistance Program)
- Managed efficient and accurate processing of invoices and check requests for thirteen locations
- Reconciled past due accounts achieving 100% reduction in outstanding invoices
- Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items
- Communicated directly with doctors and clinics via telephone, EPIC and email
- Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Collected data to complete detailed financial reports for stakeholders and management
- Assisted management with implementing new accounting software program
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Generated accounts payable reports for management review to aid in financial and business decision making
- Followed up on denied and unpaid claims to resolve problems and obtain payments
- Guided call center staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Registered Lead Pharmacy Technician
Wal-Mart Pharmacy
01.2008 - 11.2010
- Interacted with pharmacists, staff, and customers with daily operations while providing customer service to all customers
- Billed insurance in RX Connect and collect payment for medication purchases
- Cash handling and checking customers' purchases at register
- Received prescription orders from telephone as well as in-person
- Used variety of methods and techniques to keep pharmacy sanitized up to federal standards
- Performed pharmacy daily routine activities and place daily stock orders by transmitting replenish orders with McKesson and Wal-Mart Warehouse
- Data entry orders from E-script and paper prescriptions
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Entered and processed patients' prescriptions into internal system
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Led team of 8 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Certified Pharmacy Technician II
Shands Healthcare
07.1999 - 06.2007
- Float to work at all departments of pharmacy clinical, satellites, inpatient, and outpatient
- Prepares oral admixtures and IV compounding medications according to federal guidelines of pharmacy
- Input prescription orders on computer, filling and delivering it using SXC system
- Maintained track drug inventories on computer using Omnicell Automation
- Trained new techs and pharmacy students during rotation
- Assisted in inventory as well as labeling of medications barcoding system
- Assist in maintaining inventory within pharmacies and drug repositories of hospital and clinics
- Work to maintain cost control under 340B and traditional inventory management procedures
- Assist buyer with hospital orders for pharmacy medication supply on McKesson systems, Peoplesoft & direct purchase from vendors
- Conduct inventory adjustments for supplies on hand, establishing par levels and working with staff to ensure proper accounting and rotation of stock
- Works with purchaser to complete invoices from hospital purchases and serve as back-up purchaser as needed.
Education
Bachelor of Science - Healthcare Informatics
Western Governors University
Salt Lake City, UT12.2025
Associate of Science - Medical Assisting And Management
Centura College
Virginia Beach, VA12.2009
Diploma - Pharmacy Technology
City College of Gainesville
Gainesville, FL04.2001
Skills
- Omnicell Automation Medication Cabinets System
- Proficient with USP 795, 797 & 800
- EPIC Software (EMR)
- Material Management & McKesson purchasing/inventory
- Analyzing Prices and Adherence Contracts
- Organization and Prioritization
- Pharmacy Law Compliance
- Aseptic Techniques
- Regulatory Compliance
- Healthcare regulations
Certification
- Pharmacy Technician Certification Board (PTCB), 5601-0701-0186-119, 07/31/25
- BLS for Healthcare Provider Certified, 10/06/26
- Georgia Pharmacy Technician License, PHTC000096, 06/30/25
- American Society of Health-System Pharmacists (ASHP), 06837801, 07/31/25
- Georgia Society of Health-System Pharmacists (GSHP), 06/30/25
- NPTA- Sterile Compounding (IV) Certification, 10/01/22
Affiliations
State of Georgia Notary Public, Douglas County, 03/31/25
Timeline
Certified Pharmacy Technician OR/IV/Accudose –(PRN)
Northside Gwinnett Hospital
05.2023 - 08.2023
Certified Pharmacy Technician III OR/IV
Emory Decatur Hospital
10.2022 - Current
Licensed Lead Pharmacy Technician/Automation/Buyer
WellStar Health System
01.2019 - 10.2022
Certified Licensed Lead Pharmacy Technician III
Emory Hospital Midtown
11.2010 - 08.2019
Pharmacy Analyst /Reimbursement Specialist/Sr. Pharmacy Technician
Grady Health System
11.2010 - 02.2014
Registered Lead Pharmacy Technician
Wal-Mart Pharmacy
01.2008 - 11.2010
Certified Pharmacy Technician II
Shands Healthcare
07.1999 - 06.2007
Associate of Science - Medical Assisting And Management
Centura College
Diploma - Pharmacy Technology
City College of Gainesville
Bachelor of Science - Healthcare Informatics
Western Governors University
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