Montana Duke

Enthusiastic Sales Representative and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

• Leadership Training, August 2014
• Ive Year Service Award, August 2012
• Op 10% of Company - 2007 thru 2014
• Mployee of the Month
• Reeted and maintained relationships with regular customers.
• Pplied comprehensive knowledge of wine, and beer as well as appropriate entree pairings- increasing daily beverage sales by 10-30 % on average
• Anaged food resources, memorized orders and coordinated service in 100 table restaurant.
• Oordinated six events throughout three banquet spaces, including weddings, reunions, and corporate meetings
• Andled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Psold daily specials and beverage promotions to exceed daily sales goals by 10%
• Onducted Bi-Weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
• Aintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
• Pplied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Increases overal monthly trends to a 30% increase
• Haired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
• Ecruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• While retainging over 75 percent of staff