Summary
Overview
Work History
Education
Skills
Timeline
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Montana Hansen

Missoula,MT

Summary

Proven leader and effective communicator with extensive experience in overseeing operations and ensuring optimal performance. Known for fostering team collaboration and driving efficiency while adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with keen focus on maintaining high standards and achieving organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Floor Supervisor

Faber Coe And Gregg
08.2021 - 08.2023
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.

Bartender

KTs Hayloft Saloon/ Rhinoceros/ Union Club
12.2013 - 08.2022
  • Upheld strict regulations for safe alcohol service and food safety.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Organized, planned, staffed, and hosted special events such as catering, weddings, fundraisers and much more.
  • Daily bookkeeping and tracking of sales.

Sales Merchandiser

Krisco Liquor Missoula
08.2018 - 08.2020
  • Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Managed and maintained purchase orders and invoices.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Associate of Science - Respiratory Care

The University of Montana
Missoula, MT
12-2014

Skills

  • Customer satisfaction
  • Customer relations
  • Order picking and processing
  • Team supervision
  • Highly reliable
  • Strong multitasking
  • Clear and effective communication
  • Sales expertise
  • Goal oriented
  • Reliable and punctual

Timeline

Floor Supervisor

Faber Coe And Gregg
08.2021 - 08.2023

Sales Merchandiser

Krisco Liquor Missoula
08.2018 - 08.2020

Bartender

KTs Hayloft Saloon/ Rhinoceros/ Union Club
12.2013 - 08.2022

Associate of Science - Respiratory Care

The University of Montana

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Montana Hansen