Montana HORTON
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Quickly mastering new skills and a hardworking employee with customer service, multitasking and time management abilities.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist /Prior Authorization Coordinator
Atrium Healthcare
, NC
05.2021 - Current
- Answered incoming calls and responded to inquiries in a timely manner.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Notified ordering providers of denied authorizations.
- Communicated effectively both verbally and in writing with various levels of staff across the organization.
- Assisted with appeals process when necessary.
- Provided general customer service support by answering questions about services provided by the practice.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Preschool Teacher/Co-Administrator
Tiny Treasures Child Development Center
Charlotte, NC
02.2016 - 04.2021
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Encouraged critical thinking skills through problem solving activities.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Developed professional relationships with parents, teachers, directors and therapists.
- Assessed company operations for compliance with safety standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Created documents such as memos, letters and emails for communication purposes.
- Managed day-to-day operations of the office including ordering supplies, maintaining records, responding to queries.
Education
Associate of Arts - Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2015
Interdisciplinary Studies
University of North Carolina At Pembroke
Pembroke, NC08-2010
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2010
Skills
- Insurance Verification
- Appointment Scheduling
- Professionalism and Ethics
- Healthcare Systems Knowledge
- Insurance company knowledgeable
- Training Coordination
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Referral Coordination
- Administrative and Office Support
Timeline
Patient Service Specialist /Prior Authorization Coordinator
Atrium Healthcare
05.2021 - Current
Preschool Teacher/Co-Administrator
Tiny Treasures Child Development Center
02.2016 - 04.2021
Associate of Arts - Interdisciplinary Studies
Liberty University
Interdisciplinary Studies
University of North Carolina At Pembroke
High School Diploma -
West Mecklenburg High School