Montana Kelts
Aurora,IL
Summary
Dedicated employee with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Luxury Fragrance Counter Manager
Dillard's
09.2020 - 08.2023
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Protected store assets and inventory via loss prevention procedures.
- Ranked among top sales performers, averaging over $750,00 sales annually.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Team Lead Sales Associate
Walmart
02.2018 - 09.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Provided warranty information to customers purchasing covered items and services.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Adjusted equipment to meet different productivity levels.
Kennel Technician & Behaviorist
Humane Society
01.2015 - 12.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Safely transported animals with high risk of aggression.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Reset procedure rooms between appointments and disinfected equipment.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Assisted with development of animal behavior modification plans.
- Trained animals in behavioral compliance or other special routines or commands.
- Utilized positive reinforcement to maximize desired behavior and outcomes.
- Selected, administered and scored behavioral tests.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2015
Skills
- Safety and Cleanliness Standards
- Recruitment and Training
- Product Promotion
- Customer Care and Loyalty
- Problem Anticipation and Resolution
- Market Trend Analyst
- Team Goals
- Strong Communication and Interpersonal Skills
- Merchandising
- POS Terminal Operation
- Animal Behavior Education
- Animal Quarters Maintenance
Timeline
Luxury Fragrance Counter Manager
Dillard's
09.2020 - 08.2023
Team Lead Sales Associate
Walmart
02.2018 - 09.2020
Kennel Technician & Behaviorist
Humane Society
01.2015 - 12.2018
High School Diploma -
Eau Gallie High School
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