Montana Ashland
New Prague,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
12
12
years of professional experience
Work History
Embedded Surgical Scheduler
Mayo Clinic Health System
03.2021 - Current
- Respond to calls, emails, complaints, and queries that patients might have
- Provide information and updates regarding patients’ surgery schedules
- Assist patients with guidance on filing all necessary forms
- Assist patients with information necessary to pay all medical charges
- Set post-surgical appointments with doctors and perform all necessary tests
- Inform patients and any relevant third party through instructions about “things to do” before and after surgeries
- Receive all needed medical records and history from patients
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Asses information from the Chart to determine if a patient is ready for surgery.
Desk Operations Specialist
Mayo Clinic Health System
04.2019 - Current
- Receives, records and addresses incoming and outgoing communication via telephone and email
- Supports providers in outpatient medical office through coordinating all administrative operations
- Successfully schedules patient appointments and places reminder calls to deliver exceptional customer experience
- Carries out front office duties utilizing data entry skills in framework of medical database.
Hostess
Buffalo Wild Wings
01.2017 - 06.2018
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Assisted managers with quickly resolving service- and food-related issues
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Care Manager
Oak Terrace
12.2013 - 01.2017
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Provided safe mobility support to help patients move around personal and public spaces
- Worked with providers to define quality metrics and outcome reporting process.
Direct Support Professional
Lutheran Home Care
04.2012 - 01.2017
- Maintained clean, safe and well-organized patient environment
- Supervised daily activities and provided assistance when needed
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Administered medication as directed by physician
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Bookkeeper/Plumbing Apprentice
Big Sky Plumbing
04.2012 - 01.2014
- Crafted piping, including measuring, threading and cutting materials to correct angles
- Inspected sewers and piping systems to assess quality and condition
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
Education
Associate of Arts -
South Central College
Mankato, MN05.2019
Criminal Justice -
Normandale Community College
Minneapolis, MNHealth Unit Coordination
South Central College
Mankato, MN05.2019
Skills
- Customer service
- Process improvement
- Relationship development
- Problem resolution
- Business operations
- Organization
- Team building
- Communications
- Team management
- Insurance Verification
- Patient Relations
- Schedule Oversight
- Front Office Operations
- Medical Terminology
- Professionalism
- Active Listening
- Follow-up Procedures
- Effective Communication
- Scheduling Expertise
- HIPAA Compliance
- Task Prioritization
Timeline
Embedded Surgical Scheduler
Mayo Clinic Health System
03.2021 - Current
Desk Operations Specialist
Mayo Clinic Health System
04.2019 - Current
Hostess
Buffalo Wild Wings
01.2017 - 06.2018
Care Manager
Oak Terrace
12.2013 - 01.2017
Direct Support Professional
Lutheran Home Care
04.2012 - 01.2017
Bookkeeper/Plumbing Apprentice
Big Sky Plumbing
04.2012 - 01.2014
Associate of Arts -
South Central College
Criminal Justice -
Normandale Community College
Health Unit Coordination
South Central College
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