MONTANA MORRISON
Sellersburg,IN
Summary
Detail-oriented professional with a proven track record in customer interaction and appointment scheduling. Known for efficient communication and problem-solving skills, ensuring high customer satisfaction and effective record management.
Overview
6
6
years of professional experience
Work History
PAYMENT INTEGRITY
The Rawlings Group
La Grange, Kentucky
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
ADMINISTRATIVE AGENT
Black Diamond Pest Control
Jeffersonville, Indiana
03.2021 - 09.2022
- Managed customer inquiries and scheduled pest control appointments efficiently.
- Maintained accurate records of service requests and client communications daily.
- Coordinated with field technicians to ensure timely service delivery and operational flow.
- Processed billing information and handled payment transactions for services rendered.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reviewed contracts prior to submission for accuracy and completeness.
- Answered incoming calls from customers or potential customers in a professional manner.
- Provided customer service support by responding to inquiries via phone and email in a timely manner.
- Overseeing 150 technicians' schedules.
- Noticing the fine details to run services.
- Using dual monitors.
Pharmacy Technician
Chewy Pharmacy
Louisville, Kentucky
01.2020 - 03.2021
- Looking over prescriptions and putting them in the system correctly.
- Multi-tasking between answering phones, putting prescriptions in the system, and making sure delivery is correct.
- Usage of dual monitors.
- Time management skills.
Agent Assistant
Humana
Louisville, Kentucky
06.2019 - 01.2020
- Helping Medicare agents select the correct plans for their clients.
- Answering phone calls in a timely manner.
- Using dual monitors to help efficiently
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06-2015
IUS
New Albany, INSkills
- Payment processing
- Data entry
- Appointment scheduling
- Record management
- Customer interaction
- Client relationship management
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Task prioritization
- Computer skills
Timeline
PAYMENT INTEGRITY
The Rawlings Group
09.2022 - Current
ADMINISTRATIVE AGENT
Black Diamond Pest Control
03.2021 - 09.2022
Pharmacy Technician
Chewy Pharmacy
01.2020 - 03.2021
Agent Assistant
Humana
06.2019 - 01.2020
High School Diploma -
Jeffersonville High School
IUS
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