Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MONTANA NELSON

Jonesboro,US

Summary

Open and direct communicator who is dedicated to providing top-notch support. Reliable work ethic, time management, organization, and prioritization skills are unwavering. Dedicated team player eager to contribute strong administrative skills to a growing company in need of top-tier support. Capable of working alone or in groups to complete clerical tasks on time and accurately. Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walmart
09.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Administrative Secretary

HCJ CPA & Advisors PLLC
02.2022 - 05.2023
  • Conducted research in order to collect and record client information
  • Created excel spreadsheets & access spreadsheets
  • Provided assistance to accountants by managing budgets, scheduling appointments, and planning itineraries
  • Established and maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests
  • Aided in the planning of the event, including travel and logistical arrangements
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations
  • Kept track of expenses and kept accounting records in ProSystems.

Accounts Payable Administrative Assistant

Arkansas State University
07.2019 - 02.2022
  • Provided assistance to company leaders by managing budgets, scheduling appointments, and planning itineraries
  • Monitored the premises, screened visitors, updated logs, and issued passes to maintain security
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing
  • Directed phone calls, guests, and mail to the appropriate staff members
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.

Shift Manager

Planet Fitness
07.2018 - 07.2019
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Was in charge of overseeing and directing the processing of all merchandise and shipments
  • Sourced and interviewed candidates for management to assess their suitability and readiness for the position
  • Taught customers about the brand in order to pique their interest in the company's mission and values
  • Ensured that employees were productive and on task in order to meet business and customer needs
  • Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts
  • Used interpersonal communication skills to improve the customer experience and add value to each interaction
  • Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
  • Provided training to new sales associates so that they could contribute to the store's positive culture.

Education

High School -

Nettleton High School
Jonesboro, AR
01.2012

Skills

  • Filing assistance
  • Financial reporting
  • Routing mail
  • Memorization and recall
  • Customer service
  • Purchase orders organization
  • Credit and collections
  • Records management
  • Data entry
  • Office management
  • Invoice preparation
  • Advanced clerical knowledge
  • Spreadsheet management
  • Recordkeeping

References

  • Trakis Donaldson, 870-217-3696, teacher
  • Lisa Ingram, 870-335-7771, accounting assistant
  • Callie Williams, 870-450-0755, accounts payable

Timeline

Customer Service Associate

Walmart
09.2022 - Current

Administrative Secretary

HCJ CPA & Advisors PLLC
02.2022 - 05.2023

Accounts Payable Administrative Assistant

Arkansas State University
07.2019 - 02.2022

Shift Manager

Planet Fitness
07.2018 - 07.2019

High School -

Nettleton High School

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MONTANA NELSON