Montana West
Riverdale,USA
Summary
i am a strong leader and problem-solver with 7+ years of customer service skills/operation management experience i aspire to become a LPN in the coming future. i am hoping i can gain a role in a field that is going to give me the experience i need to accomplish my goals, i know with my hard work and great personality i will be able to succeed in any company i work for.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Comptroller Of Maryland
03.2025 - Current
- Answering the phone for tax payers needing help with different inquires.
- Using different government applications to access tax payers information and assisting them with any help needed.
- Providing superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Birth Registrar Specialist
Holy Cross Hospital
09.2023 - 10.2024
- Assisted families with obtaining copies of vital records, including birth certificates and death certificates
- Conducted regular audits on birth records to maintain compliance with state regulations and requirements
- Prioritized work and completed tasks on time against tight deadlines
- Maintained strict confidentiality of sensitive information while handling patient records and documents
- Obtain information by utilizing the L&D log and birth certificate worksheets completed by the parent and physician
- Use information given to complete the electronic birth certificate according to the guidelines of the Maryland Department of Health
- Expedites the completion of the physicians' worksheet by accounting for all missing certificates, checking for worksheets in patient chart and coordinating with the medical records department
- Download data onto diskettes to print and verify birth certificates for the Division of Vital Records in the required 72-hour reporting period
- Maintain the confidential nature of the information gathered during the birth registration process
Concierge
NFC Amenity
10.2021 - 09.2023
- Welcomed visitors by greeting them, in person or on the telephone
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations
- Maintained future resident appointments through the offices digital calendar system
- Screened calls; directed to appropriate staff; opened all incoming mail for apartment personnel (ex: leasing consultant, property manager, etc.) and distributed to recipients promptly
Sales Associate/Operations Manager
Madrag Clothing Store
06.2018 - 10.2021
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Motivated and evaluated employees to take ownership of their responsibilities, leading to improved performance outcomes
- Managed scheduling, payroll, training, and inventory control
- Recruited, hired and train crew members on projects, customer service relations and customer service skills
- Addressed customers concerns with suitable solutions
- Assisted with maintaining store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Certificate - License Practical Nursing
Prince George's Community College
Upper Marlboro, MD05-2028
Skills
- Customer Service
- Inventory Control
- Verbal and Written Communication
- Management Interaction
- Conflict Resolution
- Medical Records (EPIC)
- Time management
- EHR systems
- Training & development
- Employee Relations
- Microsoft Office Suite (Word, Excel, PowerPoint)
Knowledge Skills Abilities
- Customer Service
- Inventory Control
- Verbal and Written Communication
- Management Interaction
- Conflict Resolution
- Medical Records (EPIC)
- Workflow Management
- Time Management
- EHR Systems
- Training & Development
- Administrative Support
- Employee Relations
- Human Resource Policies
Timeline
Call Center Representative
Comptroller Of Maryland
03.2025 - Current
Birth Registrar Specialist
Holy Cross Hospital
09.2023 - 10.2024
Concierge
NFC Amenity
10.2021 - 09.2023
Sales Associate/Operations Manager
Madrag Clothing Store
06.2018 - 10.2021
Certificate - License Practical Nursing
Prince George's Community College
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