Summary
Overview
Work History
Education
Skills
Timeline
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Montanique Greene

Pflugerville,TX

Summary

Experienced Administrative Assistant with 5+ years of multinational experience. Highly skilled in organization, communication, and strategic planning. Proficient in business protocols and terminology, dedicated to maintaining professionalism. Excels in fast-paced environments, assuming leadership and team roles effortlessly. Adept at managing phone communications, client interactions, and office coordination.

Overview

14
14
years of professional experience

Work History

Customer Care Tier 2

LegalZoom
12.2017 - Current
  • Provide comprehensive application support, addressing software functionality, incident resolution, and systems configuration for proprietary software via phone and email
  • Identify and troubleshoot both basic and advanced problems, conducting thorough research and providing timely resolution to customers
  • Escalate complex cases to appropriate teams when necessary
  • Log and track customer calls using CRM systems, maintaining detailed incident history and documentation of related problems
  • Collaborate with developers to explain software errors and recommend program changes as needed to improve functionality
  • Deliver expert customer support with a focus on professionalism, courtesy, and timely communication across all levels of interaction
  • Serve as a mentor for junior staff, managing escalations from Customer Service Representatives (CSRs) when required.
  • Contributed to the success of IT projects by providing subject matter expertise and technical support during planning, deployment, and maintenance phases.
  • Conducted remote diagnostics and repairs as needed, minimizing disruptions for clients experiencing technical difficulties outside business hours.
  • Collaborated with cross-functional teams on infrastructure upgrades, resulting in optimized system performance and improved security measures.
  • Contributed to the development of knowledge base articles, enhancing the availability of self-service resources for endusers.

Career Advisor/Team Lead

HootCall LLC
01.2014 - 12.2017
  • Collaborated with clients to research and provide pertinent information on available job positions aligning with their needs and experience
  • Facilitated the matching of clients with educational opportunities relevant to their experience and desired career paths
  • Employed effective communication strategies to de-escalate client relations and ensure high levels of customer satisfaction
  • Consistently met productivity standards and goals while upholding a commitment to delivering exceptional customer service
  • Utilized computer systems to track, gather information, and troubleshoot customer issues efficiently
  • Maintained detailed records of customer interactions, inquiries, complaints, and actions taken for resolution.
  • Created engaging content for social media channels focused on career advice topics, increasing brand visibility within the local community.
  • Served as a liaison between clients and prospective employers, promoting successful outcomes for both parties involved in the hiring process.
  • Conducted regular progress reviews with clients to assess their needs and adjust strategies accordingly.
  • Empowered clients to make informed decisions about their careers by providing relevant resources and up-to-date information about the job market.

Office Administrative Assistant

Greater Image
06.2010 - 12.2013
  • Scheduled appointments for medical, dental, and counseling services, ensuring efficient coordination of client schedules
  • Coordinated transportation services for clients to facilitate access to appointments and services
  • Provided families with information on community resources to support their needs and enhance their well-being
  • Followed office workflow procedures to optimize efficiency and productivity in daily operations
  • Maintained organized files and records using an effective filing system, ensuring easy access to important documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Completed various administrative tasks, including call redirection and document filing, to support smooth office operations.

Education

H. S. Diploma -

Cape Fear High School
Fayetteville, NC
05.2005

Skills

  • Problem Solving
  • Administrative Writing Skills
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Technical Skills
  • Multitasking
  • Analysis

Problem Resolution

Customer Support

Timeline

Customer Care Tier 2

LegalZoom
12.2017 - Current

Career Advisor/Team Lead

HootCall LLC
01.2014 - 12.2017

Office Administrative Assistant

Greater Image
06.2010 - 12.2013

H. S. Diploma -

Cape Fear High School

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Montanique Greene