Nyla Brelsford
San Diego,CA
Summary
Accomplished CNA at Carmel Mountain Rehab and Healthcare, adept in wound care and patient care, enhanced team collaboration through effective conflict resolution. Demonstrated compassionate communication, ensuring high-quality patient outcomes. Streamlined clinical documentation, contributing to a 20% increase in efficiency. Skilled in emergency response and active listening, consistently exceeding employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Carmel Mountain Rehab And Healthcare
San Diego, CA
04.2023 - Current
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Program Assistant
US Navy Child Youth Programs
San Diego, CA
03.2022 - 03.2023
- Planned and implemented engaging activities to encourage creativity and expression.
- Guided children through engaging and productive activities to foster fun learning environment.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Communicated with parents about daily activities and any concerning behaviors.
Customer Service Manager
Hy-Vee
Gladstone, MO
06.2020 - 08.2021
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
High School Diploma -
Oak Park High School
Kansas City, MO05-2021
Skills
- Emergency response
- Patient care
- Conflict resolution
- Team collaboration
- Wound care
- Clinical documentation
- Compassionate communication
- Active listening
Certification
- CNA- CA01251173
- CPR
Timeline
CNA
Carmel Mountain Rehab And Healthcare
04.2023 - Current
Program Assistant
US Navy Child Youth Programs
03.2022 - 03.2023
Customer Service Manager
Hy-Vee
06.2020 - 08.2021
- CNA- CA01251173
- CPR
High School Diploma -
Oak Park High School
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