Montanna Lijewski-Thomas
Manistee
Summary
Energetic receptionist applies resourceful nature and insightful critical thinking to resolve guest concerns. Friendly and hardworking team player with excellent communication and organization skills. Addresses questions regarding pricing, policies and products and appropriately escalates high-level issues. Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
BrightStar Care
02.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
Direct Support Professional Caregiver
AdvisaCare
01.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Associate Cashier
Little river casino resort
08.2023 - 10.2024
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered customer questions regarding products and services, company policies and pricing
- Assisted customers in locating needed products
- Counted cash drawers before and after shifts and prepared cash bags
- Merchandised products and maintained display organization on sales floor and at front lanes
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing
- Answered customer inquiries about products, services, or store policies
- Operated cash registers, processed payments including cash, credit cards, and gift vouchers
- Collaborated with team members to maintain smooth operations during peak hours
Direct Support Professional
Beacon specialized living
03.2023 - 12.2023
- Kept constantly refreshed knowledge of routine and emergency medical procedures
- Wrote reports detailing support and service provided throughout each shift
- Assisted clients in learning and developed new skills
- Followed approved behavior plans and intervention strategies to support client progress towards goals
- Coordinated recreational activities and medical appointments for assigned clients
- Worked cooperatively with client families, co-workers and supervisors to support client
- Helped clients to gain independence and quality of life through company services
- Guided clients in administering proper dose and timing of medications
- Participated in training, staff meetings and other professional development activities
- Treated clients with kindness, dignity and respect at all times
- Cleaned home, completed laundry and helped with daily routine housekeeping tasks
- Transported clients to appointments, activities and community outings
- Observed regulations to protect client safety and promote wellness
Customer Service Associate Cashier
Little river casino resort
08.2022 - 03.2023
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered customer questions regarding products and services, company policies and pricing
- Assisted customers in locating needed products
- Counted cash drawers before and after shifts and prepared cash bags
- Merchandised products and maintained display organization on sales floor and at front lanes
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing
- Answered customer inquiries about products, services, or store policies
- Operated cash registers, processed payments including cash, credit cards, and gift vouchers
- Collaborated with team members to maintain smooth operations during peak hours
CENA
Munson Frankfort Paul Oliver Memorial Hospital
10.2020 - 03.2021
- Assisted in all activities of daily living including Dressing, bathing, grooming, toileting, and Eating
- Assisted the physical therapy department in carrying out physical therapy orders
- Assisted in Restorative care
- Used universal precautions to keep residents and staff safe
DIRECT SUPPORT PROFESSIONAL
Spectrum community health services
07.2019 - 10.2020
- Assisted in all activities of daily living
- Assuring client is safe and comfortable
- Created a schedule for documentation, behaviors outings and doctor appointments
- Assisted in personal care including bathing, grooming and toileting
- Cooking, cleaning and other household duties
- Responsible for administration of medications as directed by the physician
- Prepared activities for resident to enjoy based on their skilled level
- Assisted with meal preparation per dietician's orders
HOME HEALTH AIDE
Real life living services
01.2019 - 05.2019
- Assisted with personal care including bathing, toileting and meal preparation per dietician's orders
- Responsible for administration of medications as directed by the physician, medications administration via G-Tubes, and IVs
- Assisted with all activities of daily life
DIRECT SUPPORT PROFESSIONAL
Moore living connections
06.2018 - 01.2019
- Assisted with personal care including bathing and meal preparation per doctor's diet
- Responsible for administration of medications as directed by the physician
- Provided safe transportation to ensure patient was on time to appointments and planned outing
- Assisted with all activities of daily life
- Prepared activities for resident to enjoy based on their skilled level
HOME HEALTH AIDE
Friends who care
04.2017 - 08.2017
- Assisted with personal care including bathing, grooming and meal preparation per doctor's diet
- Responsible for administration of breathing treatments, medications as directed by the physician, provided safe transportation to ensure patient was on time to appointments
- Assisted with all activities of daily living
Education
HIGH SCHOOL DIPLOMA - Generalized studies
Casman alternative academy
Manistee, MI05.2016
Skills
- CPR certified
- CPI certified
- Distribution of oral medication trained
- Culture of gentleness training
- First aid of basic life support certified
- Basic office functions
- Organization skills
- Professional Appearance
- Patience and composure
- Team player mentality
- Strong Work Ethic
- Cash Handling
- Customer Service
- Guest Services
- Order coordination
Certification
CENA, Agape Health Care, Cadillac, MI, 11/01/20, Successfully completed 75 hours of training with 59 hours dedicated to classroom training and 16 hours of manual skills instruction.
Timeline
Direct Support Professional Caregiver
BrightStar Care
02.2025 - Current
Direct Support Professional Caregiver
AdvisaCare
01.2025 - Current
Customer Service Associate Cashier
Little river casino resort
08.2023 - 10.2024
Direct Support Professional
Beacon specialized living
03.2023 - 12.2023
Customer Service Associate Cashier
Little river casino resort
08.2022 - 03.2023
CENA
Munson Frankfort Paul Oliver Memorial Hospital
10.2020 - 03.2021
DIRECT SUPPORT PROFESSIONAL
Spectrum community health services
07.2019 - 10.2020
HOME HEALTH AIDE
Real life living services
01.2019 - 05.2019
DIRECT SUPPORT PROFESSIONAL
Moore living connections
06.2018 - 01.2019
HOME HEALTH AIDE
Friends who care
04.2017 - 08.2017
HIGH SCHOOL DIPLOMA - Generalized studies
Casman alternative academy
CENA, Agape Health Care, Cadillac, MI, 11/01/20, Successfully completed 75 hours of training with 59 hours dedicated to classroom training and 16 hours of manual skills instruction.
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