Montanna Velasquez
Lakewood
Summary
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Inspire Together (Non Profit)
04.2025 - 08.2025
- Provided day-to-day supervision and coaching to case management staff; assisted with onboarding and ongoing training.
- Managed a reduced caseload delivering strengths-based, client-centered case management for housing, employment, mental health, education and benefits navigation.
- Supported frontline staff with complex cases and crisis response, coordinating care across internal teams and external partners.
- Reviewed case files for completeness and compliance; ensured documentation met program and funder standards.
- Maintained timely, accurate data entry in case management systems and prepared internal reports for leadership.
- Helped design and refine workflows, policies, and protocols to improve service delivery and program operations.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
- Reduced case resolution time by streamlining processes and improving communication between departments.
Team Supervisor
Community Organized Relief Effort C.O.R.E. (Non Profit)
05.2021 - 10.2024
- Supervised setup, operations, and breakdown of mobile vaccination sites across the health district; acted as site lead when required.
- Managed supply and vaccine inventory, enforced safety protocols, and ensured adherence to regulatory and partner requirements.
- Coordinated scheduling and logistics for multiple sites using Excel and Curogram; served as primary point of contact for partners and stakeholders.
- Conducted site assessments and developed site maps; facilitated partner meetings and strengthened community relationships.
- Completed mandatory data reporting by deadlines and supported outreach activities, including assistance with public assistance applications and incentives distribution.
- Contributed to district strategic planning and staff development initiatives.
- COMMITTEE EXPERIENCE
- Staff Development Sub-Committee Co-Leader, Learning and Development Committee - CORE
- January 2024 - October 2024
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Customer Associate
Walgreens
04.2022 - 08.2022
- Delivered exceptional customer service; processed transactions, returns, and web pick-up orders.
- Assisted customers with pharmacy and retail services; supported merchandising, inventory, and asset-protection procedures.
- Shared customer service best practices with team members and supported store operations.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Captioning Assistant
Hamilton Relay
12.2020 - 04.2022
- Provided real-time captioning for phone calls for individuals who are deaf or hard of hearing while upholding privacy and confidentiality standards.
- Streamlined the captioning process by implementing new software tools and techniques, resulting in increased efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resilience under pressure.
Education
Bachelor of Arts - English Creative Writing
Southern New Hampshire University
Manchester, NH10.2025
High School Diploma - undefined
Harris County High School
Hamilton, GA01.2018
Skills
- Case Management & Care Coordination
- Trauma-Informed Practice & Crisis Response
- Benefits Navigation (SNAP, WIC, Medicaid, TANF)
- Team Supervision, Onboarding & Training
- Program Operations & Quality Assurance
- Data Entry, Reporting & Compliance (HIPAA)
- Client Assessment & Service Planning
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint, OneDrive)
- Case Management Systems: Apricot, HMIS, ETO, Curogram
- Strong written/oral communication, organization, time management
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
Certification
First Aid/AED Certified
Timeline
Lead Case Manager
Inspire Together (Non Profit)
04.2025 - 08.2025
Customer Associate
Walgreens
04.2022 - 08.2022
Team Supervisor
Community Organized Relief Effort C.O.R.E. (Non Profit)
05.2021 - 10.2024
Captioning Assistant
Hamilton Relay
12.2020 - 04.2022
High School Diploma - undefined
Harris County High School
Bachelor of Arts - English Creative Writing
Southern New Hampshire University