Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Montasia Bonds

Baltimore,MD

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

D'Jour Lounge
01.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Customer Service Representative

Northern Pharmacy & Medical Equipment
06.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cocktail Server

Live Casino
08.2020 - 06.2022
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Food Service Leader

Royal Farms
11.2019 - 10.2021
  • Improved customer satisfaction by consistently providing high-quality food and service.
  • Enhanced team efficiency through effective delegation, training, and performance management of staff members.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Streamlined food preparation processes to reduce wait times and ensure timely delivery of orders.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Basic Accounting
  • Suggestive Selling
  • Food Preparation
  • Beverage Preparation
  • Paperwork Processing
  • Product Knowledge
  • Data Collection
  • ID Verification
  • Order Management
  • Motivational Leadership
  • Sanitation Standards

Certification

ServSafe

Bartending Certificate

Timeline

Bartender

D'Jour Lounge
01.2024 - Current

Customer Service Representative

Northern Pharmacy & Medical Equipment
06.2022 - Current

Cocktail Server

Live Casino
08.2020 - 06.2022

Food Service Leader

Royal Farms
11.2019 - 10.2021

High School Diploma -

Penn Foster Career School

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Montasia Bonds