Montasia Cohen
Macon,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Warehouse Stocker
Dollar General Distribution Center
Jackson, GA
04.2024 - Current
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Ensured compliance with safety regulations in the warehouse.
- Developed strategies for efficient space utilization within the warehouse.
- Monitored inventories to ensure accuracy of records and timely replenishment of stock levels.
- Maintained accurate records of transactions such as shipments received and shipped, returns processed.
- Ensured that all incoming items are properly labeled and stored according to established guidelines.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Customer Service Representative
Teleperformance
Macon, GA
06.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Personal Shopper
Walmart
Macon, GA
01.2020 - 03.2022
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- responsible for fulfilling customers orders
Education
High School Diploma -
Westside High School
Macon, GA05-2023
Some College (No Degree) - Medical Assisting
Central Georgia Technical College
Macon, GASkills
- Shipment Preparation
- Loading and unloading
- Stock organization
- Order Picking
- Shipping and receiving
- Effective Communication
- Phone Etiquette
- Billing management
- Call handling
- Call Documentation
- Promotional support
- Quality Control
- Customer Service
- Quality Assurance
- Office equipment proficiency
Timeline
Warehouse Stocker
Dollar General Distribution Center
04.2024 - Current
Customer Service Representative
Teleperformance
06.2023 - 02.2024
Personal Shopper
Walmart
01.2020 - 03.2022
High School Diploma -
Westside High School
Some College (No Degree) - Medical Assisting
Central Georgia Technical College
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