Montasia Hudson
Wisconsin,WI
Summary
Detail oriented claim specialist with over six years of experience, supporting high volume claims processing and remote environment. Skilled in eligibility verification policy, interpretation, dispute, resolution, and documentation management.Proven ability to communicate claims outcomes with clarity and empathy, while ensuring accuracy and compliance. Adept at collaborating cross functional to resolve, escalator issues, efficiently, and professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Support Specialist
CarMax
Remote
05.2021 - Current
- Streamlined workflows through collaboration with various departments.
- Coordinated with internal teams for claim verification and resolution updates
- Manage claims involving vehicle returns warranties, and payment discrepancies.
- Documented claims outcomes clearly for audit and compliance.
Customer Claims Representative
Southwest Airlines
Remote
03.2020 - 04.2022
- Manage, travel related claims, including cancellations delays loss items and reimbursement request an alignment with airline policy.
- Investigator eligibility of submitted claims collected supporting documentation and insured accurate case tracking and CRM systems.
- Communicated claim status updates, resolution decisions, and refund procedures clearly to passengers under time sensitive circumstances.
- Collaborated with internal departments baggage, billing legal to resolve complex or escalated disputes.
Claims and Support Specialist
ADT Security
Remote
06.2017 - 02.2020
- Handle service related claims for equipment, malfunctions false alarm billing dispute an account errors.
- Verified service history, warranty, status and policy eligibility for residential and business customers.
- Process adjustments replacements, and claim outcomes while documenting all activities in CRM systems
- Collaborate with technical teams and billing department to investigate and resolve escalated claims
- Delivered high-quality customer service during resolution, maintaining compliance with company policy and privacy standards
Education
Associate of Applied Science - Cyber Security
University of Wisconsin - Parkside
Kenosha, WI01.2019
Skills
- Eligibility verification
- Claims processing and documentation
- Resolution and follow up procedure procedures
- Attention to detail and accuracy
- Dispute resolution in de-escalation
- CRM platforms ( Salesforce , Zendesk)
- Multitasking and prioritization
Certification
- - CompTIA Security+ - Validated knowledge of network security and risk management
- - Google Data Analytics Certificate - Proficient in analyzing data trends to inform business decisions
Timeline
Claims Support Specialist
CarMax
05.2021 - Current
Customer Claims Representative
Southwest Airlines
03.2020 - 04.2022
Claims and Support Specialist
ADT Security
06.2017 - 02.2020
Associate of Applied Science - Cyber Security
University of Wisconsin - Parkside