Montasser Jabbar
PROJECT MANAGER
Pineville,LA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Determined supervision adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
NEMT PROJECT MANAGER
MTB TRANS LA
11.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reined in project costs while meeting key milestones.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
NEMT OFFICE MANAGER
MTB TRANS LA
11.2021 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Oversaw quality control and productivity rates to increase revenue and production times.
Farm Manager
CENTERPOINT FARMS
01.2021 - Current
- Led team of 4 skilled and unskilled farm personnel.
- Developed advanced understanding of farm operations, purchasing needs and labor requirements.
- Hired, trained, and supervised seasonal workers engaged in cultivation.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Purchased supplies such as seed, pesticides and fertilizer.
- Explained and demonstrated working techniques, practices and safety measures for permanent and migrant agricultural workers.
Convenience Store Supervisor
EXXON
01.2015 - 01.2021
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Completed daily paperwork on sales reporting, banking, and payroll reporting.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
- Trained newly hired [Job title]s in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
- Recruited, hired and trained over [Number] new team members in [Timeframe].
- Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Recruited, managed and motivated [Number]-member retail team to give every guest positive and memorable experiences.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Led and developed management team of [Number].
- Successfully drove new product lines to increase annual profits by [Number]%.
- Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].
- Boosted sales rates [Number]% by checking for and locating requested items in inventory system.
- Rolled out and coordinated [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
- Developed growth strategies for network of [Number] stores.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Dealership Controller
KINGS AUTOPLEX
01.2010 - 01.2015
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Created and distributed reports on internal and external finances, audits and budgets.
- Worked with both internal and external users to create detailed financial reports.
- Supported program managers in providing procedural training on finance and accounting.
- Calculated salesperson commissions based on established parameters and disbursed [Timeframe] payments.
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
- Updated and reviewed financial reporting packages and managed financial reporting processes.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Developed new payroll system, saving over [Number] hours per [Timeframe] for accounting department.
- Reduced waste and boosted productivity by restructuring finance and accounting departments.
- Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables, saving $[Amount] per [Timeframe].
- Boosted compliance rates [Number]% through contract audit procedure strategies.
- Developed effective strategies to turnaround failing [Type] assets.
- Managed [Number] financial statement reviews in [Timeframe] to coordinate variance reporting.
- Implemented new automated billing reminder system, slashing past-due accounts [Number]%.
Cashier Manager
EXXON
ALEXANDRIA, LA
01.2009 - 01.2010
- Built positive relationships with customers to increase repeat business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Mentored team members to enhance professional development and accountability in workplace.
- Analyzed data and profit and loss statements to compose store budget.
- Created employee schedules to align coverage with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored areas for security issues and safety hazards.
- Maintained store equipment, printers and fax machines.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained financial accuracy when handling over $200,000.00+ in revenue each day.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed supplier risk evaluations and supported regulatory inspections.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
JAMALA HIGH SCHOOL
RAMALLAH, West Bank, PALESTINE 09.2008
Skills
- Contract Management
- Project Planning
- Project Management
- Contract Development
- Staff Training
- Expense Reports
- Contract Development and Management
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NEMT PROJECT MANAGER
MTB TRANS LA
11.2021 - Current
NEMT OFFICE MANAGER
MTB TRANS LA
11.2021 - Current
Farm Manager
CENTERPOINT FARMS
01.2021 - Current
Convenience Store Supervisor
EXXON
01.2015 - 01.2021
Dealership Controller
KINGS AUTOPLEX
01.2010 - 01.2015
Cashier Manager
EXXON
01.2009 - 01.2010
High School Diploma -
JAMALA HIGH SCHOOL
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