Montaveon Jones
Summary
Dedicated Sales Associate experienced in driving high sales and enhancing customer experiences in diverse environments. Recognized for strong organizational skills and effectiveness in resolving customer complaints while maintaining stock levels. Focused on building relationships and cultivating partnerships to achieve business growth and strengthen customer loyalty.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate /Warehouse Forklift Operator
Costco
Washington, DC
05.2021 - Current
- Assisted customers with product selection and provided exceptional service.
- Maintained clean and organized sales floor for optimal shopping experience.
- Stocked shelves and ensured product displays were visually appealing.
- Collaborated with team members to meet daily sales goals and customer needs.
- Trained new associates on store policies, procedures, and customer service techniques.
- Greeted customers and provided exceptional customer service.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated forklifts to transport merchandise within the warehouse efficiently.
- Conducted regular inspections to ensure forklift safety and maintenance compliance.
- Loaded and unloaded shipments while adhering to safety protocols and procedures.
- Collaborated with team members to organize inventory for optimal accessibility.
- Assisted in training new operators on safe forklift operation techniques.
- Followed all company policies regarding safety and operational procedures diligently.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Operated forklift to transport goods throughout warehouse.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Operated manual pallet jacks to move material around the warehouse.
- Ensured all safety protocols were followed while operating the forklift.
- Received, inspected and stocked incoming shipments.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Managed stock rotation ensuring that older stock is used first.
- Maintained current forklift training and certification as required by company policies.
Government Contractor
NTIS
Alexandria, VA
09.2021 - 04.2026
- Conducted risk assessments to identify potential challenges in project execution.
- Streamlined communication processes among team members for increased efficiency
- Researched best practices and trends to inform strategic planning initiatives.
- Assisted in policy development to enhance operational effectiveness and security measures.
Barbershop Manager
Pro styln Barbershop
Alexandria, VA
07.1999 - 12.2020
- Managed daily operations of a busy barbershop environment.
- Supervised daily operations of the barbershop, ensuring smooth functioning.
- Supervised and trained barbers to maintain high service standards.
- Scheduled appointments and managed client flow efficiently.
- Resolved client complaints and concerns to enhance customer satisfaction.
- Handled customer complaints in a professional manner.
- Fostered a positive team culture through effective communication and support.
- Ensured shop staff adhered to all health and safety regulations.
- Maintained cleanliness standards throughout the shop at all times.
- Organized employee schedules and assigned tasks appropriately.
- Performed regular maintenance on tools and equipment within the shop.
- Monitored stock levels of barbering supplies and ordered additional items when necessary.
- Conducted regular meetings with staff to discuss progress towards goals.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Barber License - Barber
New Technology University
Alexandria , VA 08.1998 - 06.1999
Associate of Applied Science - Psychology
The Ohio State University
Columbus, OH 08.1996 - 05.1998
Bowser High School
Toledo, OHSkills
- Forklift operation
- Point-of-sale operation
- Inventory management
- Inventory control
- Store operations
- Merchandising
- Visual merchandising
- Display setup
- Time management
- POS system operation
- Problem resolution
- Effective communication
- Time management
- Team collaboration
- Listening skills
- Energetic self-starter
- Exceptional customer service
- Friendly and outgoing
- Excellent people skills
- Sanitation methods
- Reading comprehension skills
- Strategic planning
- Problem resolution skills
- Merchandise display
- POS system operation
Timeline
Government Contractor
NTIS
09.2021 - 04.2026
Sales Associate /Warehouse Forklift Operator
Costco
05.2021 - Current
Barbershop Manager
Pro styln Barbershop
07.1999 - 12.2020
Barber License - Barber
New Technology University
08.1998 - 06.1999
Associate of Applied Science - Psychology
The Ohio State University
08.1996 - 05.1998
Bowser High School