Montavious Harris
Oklahoma City,OK
Summary
Experienced professional seeking Customer Experience Associate role with 12 years of diverse experience in customer service, retail, and logistics. Proven track record in maintaining top-tier customer service and managing efficient operations, as demonstrated in roles at Jacket Express and Tilly's. Skilled in upselling, scheduling, and utilizing Microsoft Office tools to enhance customer interactions and operational efficiency.
Overview
13
13
years of professional experience
Work History
Dispatcher
Nject Disposal LLC
Kingfisher, OK
10.2022 - 10.2023
- Coordinate and schedule drivers to ensure timely and efficient routes for water extraction from oil/water tanks
- Optimize routing strategies to improve operational efficiency and reduce transportation time
Cashier/Customer Service
Jacket Express
Kingfisher, OK
09.2021 - 10.2023
- Deliver exceptional customer service, ensuring a positive shopping experience for all patrons
- Operate the cash register efficiently and manage financial transactions accurately, while maintaining a well-organized and fully stocked store environment
Warehouse Worker
Randstad/XPO Logistics
Atlanta, GA
11.2020 - 08.2021
- Oversaw operational processes to maintain accurate inventory levels and timely order completion using an efficient warehouse management system
- Ensured accurate tracking of product locations within the warehouse to streamline retrieval and distribution processes
- Coordinated with team members to meet strict deadlines, supporting efficient and timely delivery of goods
Bartender/Server
S&B Burger Joint
Oklahoma City, OK
06.2016 - 02.2020
- Managed and completed all assigned bartender tasks, ensuring efficient operations and high-quality service
- Delivered exceptional customer service, enhancing guest satisfaction and fostering a welcoming environment
Warehouse Worker
NOV Tuboscope
Oklahoma City, OK
03.2018 - 04.2019
- Ensured operational integrity and safety of tools from various oil rigs by conducting thorough inspections and maintenance of pipe and sub assemblies
- Facilitated the efficient transport and organization of heavy equipment using forklifts to support workflow and operational demands
Business Development Rep./Rental Car Director
Fenton Nissan West
Oklahoma City, OK
07.2016 - 09.2017
- Promoted business growth by encouraging consumers to service their vehicles post-sale, enhancing customer retention and loyalty
- Managed rental car and shuttle services for customers and efficiently scheduled service appointments, improving operational efficiency and customer satisfaction
Academic Advisement Assistant
Rose State College
Midwest City, OK
08.2015 - 03.2016
- Facilitated the advisement process by efficiently managing appointment scheduling and providing critical information to new and returning students
- Maintained accurate student records and executed various administrative tasks using Microsoft Excel and Word to enhance office operations
Assistant Manager
Tilly's
Panama City Beach, FL
01.2013 - 10.2014
- Led the implementation of store policies and procedures, effectively organizing and delegating tasks to enhance operational efficiency
- Contributed to a 7% increase in store revenue year over year by cultivating a high-standard sales culture and fostering strong customer relationships
- Played a key role in recruiting, training, and developing a productive sales team, achieving a customer satisfaction rating of 4.65/5 for the year
Morning Warehouse Worker
Petra Industries
Edmond, OK
03.2011 - 11.2012
- Managed and distributed inbound shipments to designated locations, ensuring efficient processing of orders for outbound shipping
- Utilized effective time management and organizational skills to streamline warehouse operations and maintain productivity
Education
High School Diploma - General Studies
Santa Fe High School
Edmond, OK01.2011
Skills
- Waiter
- Barback
- Pos
- Recruiting
- Word
- General Labor
- Typing
- Excel
- Shipping Receiving
- Assistant Manager Experience
- Unloading
- Busser
- Management
- Retail Sales
- Customer Service Skills
- Scheduling
- Restaurant Server
- Upselling
- Shipping
- Forklift
- Loading
- Banquet Experience
- Warehouse Associate
- Order Puller
- Hostess
- Bartending
Timeline
Dispatcher
Nject Disposal LLC
10.2022 - 10.2023
Cashier/Customer Service
Jacket Express
09.2021 - 10.2023
Warehouse Worker
Randstad/XPO Logistics
11.2020 - 08.2021
Warehouse Worker
NOV Tuboscope
03.2018 - 04.2019
Business Development Rep./Rental Car Director
Fenton Nissan West
07.2016 - 09.2017
Bartender/Server
S&B Burger Joint
06.2016 - 02.2020
Academic Advisement Assistant
Rose State College
08.2015 - 03.2016
Assistant Manager
Tilly's
01.2013 - 10.2014
Morning Warehouse Worker
Petra Industries
03.2011 - 11.2012
High School Diploma - General Studies
Santa Fe High School