Hi, I’m
MONTAYZIA HARRIS
Douglasville,GA
Summary
Motivated team player experienced in providing exceptional service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve complaints. Possesses exceptional communication, organizational and Committed to providing the highest quality service and creating a positive experience. Excellent communication skills, with the ability to quickly develop rapport with customers/patients and resolve complex service issues. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Professional healthcare provider with extensive experience in patient care and support. Strong skills in vital signs monitoring, patient hygiene, and medical record documentation. Focused on collaborative teamwork, consistently adapting to changing needs and ensuring high-quality results reliable and compassionate, with strong emphasis on patient well-being and effective communication. Health care professional with proven ability to deliver exceptional patient care and support to medical teams. Committed to maintaining high standards and achieving results, while adapting to changing needs and collaborating effectively with colleagues. Known for strong organizational skills and reliable performance in demanding environments. Experienced with patient care, ensuring comfort and safety in clinical settings. Utilizes effective communication to support both patients and healthcare teams. Knowledge of medical procedures and protocols, enhancing overall patient experience. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
7
years of professional experience
1
Certification
Work History
Community Options, Inc, COI
Nurse Assistant
11.2022 - 09.2024
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delta
Customer Service Representative
01.2022 - 06.2024
Job overview
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Met daily customer service quotas with a focus on quality
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
Publix
Customer Care Representative
11.2017 - 01.2022
Job overview
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Demonstrated strong communication skills to interact with customers via phone, email and online chat
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Managed workload effectively by prioritizing tasks according to urgency or importance
- Maintained up-to-date knowledge of product information and services offered
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints
- Provided external and internal customers with requested information
- Used computerized systems for tracking, information gathering, and troubleshooting
- Assisted customers in navigating webpages, locating products or services, or completing transactions
- Maintained confidentiality of customer records at all times in accordance with company policies
- Developed positive relationships with customers by providing accurate information and responding promptly to requests
- Collaborated with other departments to resolve escalated cases efficiently
- Analyzed data from customer feedback surveys to develop strategies for improved service delivery
- Provided guidance on account management, payment processing, order tracking, return policy
- Utilized customer service software to streamline processes
- Monitored customer accounts to ensure compliance with company policies and procedures
- Researched technical support questions and troubleshot problems using available resources
- Utilized problem-solving techniques to identify solutions for customer issues
Education
Gupton Jones College of Funeral Service , Decatur, GA
Associate Of Applied Science from Funeral Services And Mortuary Science
08.2026
Westlake High School , Atlanta, GA
Diploma
05.2021
Skills
- Direct Sales
- Retail store support
- Order and Refund Processing
- Store maintenance
- Data Collection
- Call Documentation
- Organizational Skills
- Product and service knowledge
- Account Updates
- Document Control
- Microsoft PowerPoint
- Call Center Operations
- Multi-line phone talent
- Live chat support
- Adaptability and Flexibility
- Information Security
- Calm and Professional Under Pressure
- Remote Office Availability
- Customer service excellence
- Problem-solving abilities
- Teamwork and Collaboration
- Time management abilities
- Patient Care
- Vital signs monitoring
- Healthcare ethics
- Patient Relations
- Medication Administration
- Direct Patient Care
- Responding to emergencies
- Patient-focused care
- Patient relationship building
- Privacy and confidentiality
Certification
- Certified Crematory Operator (CCO) - International Cemetery, Cremation and Funeral Association (ICCFA).
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Nurse Assistant
Community Options, Inc, COI
11.2022 - 09.2024
Customer Service Representative
Delta
01.2022 - 06.2024
Customer Care Representative
Publix
11.2017 - 01.2022
- Certified Crematory Operator (CCO) - International Cemetery, Cremation and Funeral Association (ICCFA).
- CPR/AED Certification
Gupton Jones College of Funeral Service
Associate Of Applied Science from Funeral Services And Mortuary Science
Westlake High School
Diploma
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