Montcerrat Gomez
Denver,CO
Summary
Dedicated Customer Service professional with an understanding of service delivery and proven ability to multitask effectively. Dedicated to nurturing professional relationships to enhance profitability and drive business success. Committed to upholding integrity, honesty, and ethical standards in both personal and professional endeavors. Eager to expand my experience within my field of study.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Knowledgeably educated customers on their auto, renter, and homeowners policies.
Remote Insurance Producer
Farmers Insurance
11.2022 - 06.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
Customer Service Sales Representative
State Farm
12.2021 - 08.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training.
Insurance Sales Agent Assistant
Vista Insurance
10.2019 - 07.2021
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales team effectiveness by organizing and maintaining up-to-date records of client information.
- Streamlined policy application processes for improved efficiency and reduced paperwork errors.
- Supported insurance agents in closing deals with thorough research on prospective clients'' needs and preferences.
Education
Bachelor of Science - Finance
University of Colorado Denver
Denver, CO05.2024
Skills
- Communication
- Product Knowledge
- Data Entry
- Product Sales
- Customer Education
- Problem solving
Certification
Property and Casualty Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
State Farm
08.2023 - Current
Remote Insurance Producer
Farmers Insurance
11.2022 - 06.2023
Customer Service Sales Representative
State Farm
12.2021 - 08.2022
Insurance Sales Agent Assistant
Vista Insurance
10.2019 - 07.2021
Bachelor of Science - Finance
University of Colorado Denver