Monte Hedgemon
Healthcare & Operations Manager
Vestavia Hills,AL
Summary
Highly skilled and enthusiastic professional with more than 23 years of work experience across two industries. Specialized skillset in Behavioral/Mental health disorders. Successfully led teams, collaborate cross-functionally to enhance business outcomes. Developer of high performing teams, directly led productive and efficient office staff, warehouse staff, and health care teams. A high level leader of people, who is a results driven professional in high-volume, complex, fast changing environments.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Process Engineer
Amazon.com
Bessemer, AL
01.2022 - Current
- • Lead 7 sites to exceed Q1- Q4 2023 targets by providing training, improvement of area readiness, partner with site RME teams to fine tune scanners, and reconfigure indirect staffing plans. Increased performance +10% in each Outbound process path leading to an increase in total volume. My efforts led to total cost savings of 5.2 mil in 2023 among assigned sites.
• Documented feasibility and provided strategic support for Eastern Region FC in ARS business network, provided direct support for 10 NAFC; Conducted root cause analysis to identify, prioritize and eliminate process losses. Drove 20.45% improvement in staffing adherence, resulted in 5.51million cost savings in 2022
• Provided technical assistance to operations teams across Eastern Region and develop end to end value stream maps scaling bottlenecks and opportunities. Met weekly with team members to discuss project implementations and alleviate any issues.
• Collaborated with stakeholders from different internal organizations to address operating issues, scale project launches and support rapid improvement initiatives. Visited client sites to troubleshoot issues and provide one-on-one training
• Developed and implemented process improvements to reduce costs and increase efficiency in NAFC ARS business network. Demonstrated ability to connect with different senior management teams to promote full implementation KPI inspections using different automated mechanisms.
• In 2022, increased the ARS Network SIOC Compliance to 94.37% on a target of 94% by overseeing system upgrades to isolation items to a single independent pack line. YTD SIOC Compliance improvement of 27.37% over 34 weeks. Led to a cost savings of 2.25 mil YTD.
Operations Manager
Amazon.com
Bessemer, AL
07.2021 - 12.2021
- Devised strategic operations plans to maximize daily output while leading a team of 10 Area Managers and +200 Associates to boost long-term business success and increase profit levels.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Subject Matter Expert in Outbound operations and supported intradepartmental improvements to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked trends and suggested enhancements by working with teams across the NAFC ARS network, adopting best practices, initiating regression analysis to support process improvements.
Area Manager
Amazon.com
Bessemer, AL
01.2020 - 07.2021
- Assessed reports to evaluate daily performance, develop targeted improvements with daily stretch goals to exceed expected outcomes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability, overseen a staff of +120 Associates.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.Demonstrated ability to operate efficiently in a fast-paced environment.
- Held meetings with Senior Directors to identify bottlenecks to overcome processing obstacles, brought innovative solutions to spearhead cost saving. For example, reconfigured pack chute profiles to increase the number of chutes in associates power zone to decrease walk times
Central Intake Manager
Central Well Home Health (Kindred At Home)
Hoover, AL
07.2016 - 09.2019
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and referral sources to promote high adherence to the federal regulations of the Medicaid Program. Increase referral intakes by 65.23% over 6 months (Jan 19 - June 19), boosted revenue by 129k during this time span. Awarded Touch Stone Coin Q1-Q2 for 2019.
- Spearheaded and implemented new staffing models that expanded the scope of engagement with providers, streamline referral source ownership, and increased collaboration with Home Health Sales Agents.
- Conducted routine referral audits, identifying areas needing improvement and eliminating overprocessing, overseen the implementation of different EMR system while training all staff members.
- In collaboration with Regional Vice President managed department budget to ensure proper planning of yearly equipment purchases, staffing budget, and reviewed leasing contracts to ascertain remote options and needed office space. Implemented Work for Home model for office staff to leverage better work life balance.
Site Manager
Intandum
Niagara Falls, NY
07.2012 - 07.2016
- • Owned the responsibility of the day to day program operations of ICF behavioral sites, ensured documentation of daily services were aligned with approved individual plans.
• Audited and inspected documentation of safety programs to ensure overall compliance and implementation were aligned with regulations to include Medicaid, OPWDD, and other New York State guidance. During my tenure achieved 97.3% compliance rating on state surveys.
• Coordinated with care management teams across different organizations to develop Residential and Day Services plans. Key member of the recruitment and selection team for the 27th street intensive behavioral health site.
• Effectively, led monthly cross-training in service programs in mental health to included: ADHD, Autism spectrum disorder, Disruptive behavior disorder (ODD and CD), Eating disorders, PTSD, Depression (bipolar and mood disorder), Personality disorders and Anxiety Disorders.
• Established performance goals for employees and provided feedback on methods for reaching those milestones. Led to 85% retention and decreased staff work -site injuries by 95%
• Used industry expertise to provide a voice as a strong advocate for individuals, families and staff members that I served. Servant Leader that demonstrated compassion, model dignity, and pursued overall enhancement of quality of life.
Clinical Administrative Coordinator
United Health Care
Tonawanda, NY
01.2012 - 02.2013
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects, collaborated with nursing team to schedule peer to peer reviews on denied insurance claims.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution, received Rock Award for outstanding contributions to department innovative solutions and customer service August 2012
Certified Nursing Assistant
Our Lady Of Peace Nursing Home
Lewis, NY
05.2008 - 03.2012
- CNA Lead, responsible for training new CNA's, cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Behavioral Health Program Aide
Niagara Falls Memorial Medical Center
Niagara Falls, NY
10.2000 - 09.2008
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Education
BBA - Accounting
Niagara University
Lewiston, NY 2000 - 2003
MBA - Health Care Administration
Niagara University
Lewiston, NY 2009 - 2011
Certification - Christian Leadership/ Ministry Leadership
Highlands College
Birmingham, AL 01.2023 - Current
Skills
Regulatory standards
Certification
Lean Six Sigma Certification, Yellow Belt, 2020
Timeline
Certification - Christian Leadership/ Ministry Leadership
Highlands College
01.2023 - Current
Process Engineer
Amazon.com
01.2022 - Current
Operations Manager
Amazon.com
07.2021 - 12.2021
Area Manager
Amazon.com
01.2020 - 07.2021
Central Intake Manager
Central Well Home Health (Kindred At Home)
07.2016 - 09.2019
Site Manager
Intandum
07.2012 - 07.2016
Clinical Administrative Coordinator
United Health Care
01.2012 - 02.2013
MBA - Health Care Administration
Niagara University
2009 - 2011
Certified Nursing Assistant
Our Lady Of Peace Nursing Home
05.2008 - 03.2012
Behavioral Health Program Aide
Niagara Falls Memorial Medical Center
10.2000 - 09.2008
BBA - Accounting
Niagara University
2000 - 2003