Monte Jones
Judsonia,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Airport Duty Operations Manager
Clinton National Airport
06.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class for work.
- Supervise and coordinate the day-to-day landside and airside operations in the airport.
Firefighter and Paramedic
Newport Fire Department
08.2018 - 06.2022
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Flight Paramedic
Air Evac Lifeteam
12.2018 - 06.2019
- Provided visual guidance, navigation and radio communications assistance to pilot.
- Followed established procedures for personal and patient safety.
- Treated patients being transported by air on average each 30 minutes or more.
- Communicated pertinent patient information and status to hospital staff upon arrival.
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fixed Wing Manager
Survival Flight
01.2016 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and patient demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
Critical Care Flight Paramedic
Pafford EMS Airone
11.2013 - 01.2016
- Followed established procedures for personal and patient safety.
- Communicated pertinent patient information and status to hospital staff upon arrival.
- Performed emergency medical treatments.
- Provided visual guidance, navigation and radio communications assistance to pilot.
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Deputy Sheriff Auxiliary
White County Arkansas
02.2000 - 12.2013
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Gathered information and evidence to assist in solving crimes.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Maintained structure and security during court proceedings.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
Education
Bachelor of Science - Aviation And Business
Liberty University
Lynchburg, VA03.2022
Certification - Program Management
Liberty University
Lynchburg, VA03.2022
Flight Paramedic Certified
Board of Critical Care Transport
02.2003
Critical Care EMT-Paramedic
University of Maryland - Baltimore
Baltimore, MD05.2002
NREMT-P
Fayetteville Technical Community College
Fayetteville, NC04.1994
Fire Fighter 1 An 2
Fayetteville Technical Community College
Fayetteville, NC01.1993
Skills
- Aircraft Loading and Unloading
- Performance Monitoring and Evaluation
- Department Oversight
- Critical Thinking
- Customer Satisfaction
- Airport Management
- Human Resources Oversight
- Problem Anticipation and Resolution
Timeline
Airport Duty Operations Manager
Clinton National Airport
06.2022 - Current
Flight Paramedic
Air Evac Lifeteam
12.2018 - 06.2019
Firefighter and Paramedic
Newport Fire Department
08.2018 - 06.2022
Fixed Wing Manager
Survival Flight
01.2016 - 12.2018
Critical Care Flight Paramedic
Pafford EMS Airone
11.2013 - 01.2016
Deputy Sheriff Auxiliary
White County Arkansas
02.2000 - 12.2013
Bachelor of Science - Aviation And Business
Liberty University
Certification - Program Management
Liberty University
Flight Paramedic Certified
Board of Critical Care Transport
Critical Care EMT-Paramedic
University of Maryland - Baltimore
NREMT-P
Fayetteville Technical Community College
Fire Fighter 1 An 2
Fayetteville Technical Community College
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