Zendesk
Monte Ratchford
Bristol,TN
Summary
Driven by a results-focused approach, I excelled at Papaya Payments, enhancing customer satisfaction through expert technical assistance and efficient problem-solving. My background in event planning and art gallery management underscores my adeptness in customer relationship management and data compiling, showcasing a blend of hard and soft skills pivotal for dynamic support roles.
Overview
10
10
years of professional experience
Work History
Partner Support Specialist
Papaya Payments
11.2021 - 11.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
Event Planner
Deer Park Community
12.2015 - 01.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Art Gallery Assistant
Abraham Art Gallery
07.2013 - 12.2014
- Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
- Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
Education
Bachelor of Arts - Fine Arts
Wayland Baptist University
Plainview, TX12.2015
Skills
- Sales Support
- Technical assistance
- Data Collection
- Debugging
- Call Management
- Customer Relationship Management
- Remote Support
- Helpdesk operations
- Support Services
- Data Compiling
Software
Timeline
Partner Support Specialist
Papaya Payments
11.2021 - 11.2023
Event Planner
Deer Park Community
12.2015 - 01.2019
Art Gallery Assistant
Abraham Art Gallery
07.2013 - 12.2014
Bachelor of Arts - Fine Arts
Wayland Baptist University