Monte' Rodgers
Philadelphia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Philadelphia Family Court
07.2024 - Current
- Supported legal staff in case preparation and document management.
- Conducted thorough legal research to assist with ongoing cases.
- Drafted and filed court documents following procedural guidelines.
- Maintained organized case files to ensure easy access for ADA.
- Communicated with clients and external parties regarding case updates.
- Coordinated scheduling of hearings and meetings for legal proceedings.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Customer Service Representative Supervisor
Navient
02.2022 - 07.2024
- Supervised daily operations of customer service team, ensuring high-quality support and effective issue resolution.
- Trained new representatives on procedures, systems, and best practices to enhance team performance.
- Developed and implemented training materials to improve staff knowledge of products and services.
- Monitored team performance metrics, providing feedback and coaching to meet service goals consistently.
- Resolved escalated customer inquiries, fostering strong relationships through effective communication strategies.
- Collaborated with management to identify process improvements that increased efficiency within the department.
Customer Service Representative
Carvana
12.2019 - 02.2022
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Guided customers through purchase processes, ensuring seamless transactions and timely deliveries.
- Trained new team members on company policies and customer service protocols for improved performance.
- Implemented feedback mechanisms to gather customer insights, driving service enhancement initiatives.
Education
No Degree - Engineering Science And Technology
Community College of Philadelphia
Philadelphia, PA09-2024
High School Diploma -
William Penn High School
Philadelphia06-2009
Skills
- Quick learner
- Time management expertise
- Proficient in Microsoft Office
- Efficient data organization
- Document organization
- Effective task prioritization
- Professional telephone communication
Timeline
Legal Assistant
Philadelphia Family Court
07.2024 - Current
Customer Service Representative Supervisor
Navient
02.2022 - 07.2024
Customer Service Representative
Carvana
12.2019 - 02.2022
No Degree - Engineering Science And Technology
Community College of Philadelphia
High School Diploma -
William Penn High School