Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Monte Tucker

Boise,ID

Summary

Consummate professional with extensive experience in customer service and operational management, notably at Horizon Air. Proven track record in enhancing customer engagement and satisfaction through effective problem-solving and team leadership. Skilled in schedule management and multitasking, driving significant improvements in service delivery and team performance.

Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems. Proactive and dependable with excellent work ethic.

Overview

40
40
years of professional experience

Work History

Uber Driver

Uber
12.2021 - Current
  • Communicated effectively with passengers to enhance customer service experience.
  • Handled cashless transactions through rideshare app, ensuring secure payment processing.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

Customer Service Supervisor

Horizon Air
07.2008 - 07.2019
  • Supervised customer service team, ensuring adherence to policies and procedures.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Trained new staff on company systems and customer interaction protocols.
  • Monitored performance metrics, identifying areas for improvement in service delivery.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Real Estate Investment/ Redevelopment

Self Employed
08.2004 - 01.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Transacting $2 million in escrow contracts per year

General Manager

Ram International Restaurants
11.1985 - 08.2004
  • Directed operational strategies to enhance productivity and streamline processes across multiple departments.
  • Fostered a culture of collaboration and accountability among diverse teams, enhancing overall employee engagement.
  • Developed budget forecasts and managed financial operations to align with organizational objectives and ensure fiscal responsibility.
  • Mentored department managers, providing guidance on strategic planning and leadership development for improved outcomes.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

English Language And Literature

Boise State University
Boise, ID

High School Diploma -

Borah High School
Boise, ID
05-1982

Skills

  • Customer service
  • Schedule management
  • Customer engagement
  • Multitasking and organization

Interests

  • Adventure Travel
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings

Timeline

Uber Driver

Uber
12.2021 - Current

Customer Service Supervisor

Horizon Air
07.2008 - 07.2019

Real Estate Investment/ Redevelopment

Self Employed
08.2004 - 01.2008

General Manager

Ram International Restaurants
11.1985 - 08.2004

English Language And Literature

Boise State University

High School Diploma -

Borah High School

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