Monteara Rudolph
Montgomery
Summary
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
- Experienced with life insurance policy evaluation, underwriting, and client advisement. Utilizes strategic sales techniques to match clients with suitable insurance plans. Track record of effective risk assessment and customer relationship management.
Overview
10
10
years of professional experience
Work History
Production Team Member/Production Team Leader
Hyundai Mobis
01.2019 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Collaborated with team members to optimize workflow and enhance productivity.
- Implemented process improvements that reduced downtime during production shifts.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
Life Insurance Agent
Lincoln Heritage Life Insurance
09.2022 - 09.2024
- Developed comprehensive insurance plans tailored to client needs.
- Conducted thorough risk assessments to determine appropriate coverage options.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with underwriters to streamline policy approvals and processing times.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Technical Support Representative
Kelly Connect
01.2020 - 09.2022
- Resolved technical issues efficiently through in-depth troubleshooting and customer interaction.
- Provided product support via phone, email, and chat, ensuring high customer satisfaction levels.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Sykes Enterprises, Incorporated
01.2018 - 01.2020
- Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
- Assisted in training new representatives on system navigation and customer engagement techniques for improved service quality.
- Maintained detailed records of customer interactions in CRM systems, ensuring data accuracy and compliance with company policies.
- Participated in team meetings to share best practices and contribute to continuous improvement initiatives within the department.
Team Member/Cook Shift Leader
Burger King
06.2016 - 01.2018
- Operated cash register, handling transactions efficiently and accurately.
- Prepared food items according to strict safety and quality standards.
- Maintained cleanliness of dining area, ensuring a welcoming environment for customers.
- Assisted in training new team members on operational procedures and customer service techniques.
Education
No Degree - Accounting
AUBURN UNIVERSITY AT MONTGOMERY
MONTGOMERY, ALHigh School Diploma -
CENTRAL HIGH SCHOOL
Hayneville, AL05-2017
Skills
- Efficient multitasking
- Adherence to safety protocols
- Production and processing
- Assembly line experience
- Critical thinking
- Customer service
- Technical troubleshooting
- Product troubleshooting
- Remote support
Timeline
Life Insurance Agent
Lincoln Heritage Life Insurance
09.2022 - 09.2024
Technical Support Representative
Kelly Connect
01.2020 - 09.2022
Production Team Member/Production Team Leader
Hyundai Mobis
01.2019 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
01.2018 - 01.2020
Team Member/Cook Shift Leader
Burger King
06.2016 - 01.2018
No Degree - Accounting
AUBURN UNIVERSITY AT MONTGOMERY
High School Diploma -
CENTRAL HIGH SCHOOL