Montego Crisp
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Inspector
Marriott Crabtree Valley
Raleigh, North Carolina
05.2023 - 07.2026
- Inspected guest rooms for cleanliness and compliance with Marriott standards.
- Trained housekeeping staff on best practices to enhance service quality and compliance.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Guided housekeeping staff on effective cleaning techniques to maintain high standards.
- Provided feedback to staff on performance and areas for improvement.
- Provided feedback on performance evaluations for members of the housekeeping team.
- Compiled reports outlining inspection results for management review.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Coordinated maintenance efforts to ensure timely resolution of guest room repair needs.
- Communicated with maintenance team on damages to repair.
- Ensured inventory accuracy for cleaning supplies and equipment availability.
Guest Service Representative
Residence Inn Marriott
Cary, North Carolina
03.2018 - 05.2023
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Greeted guests in person and over the phone to understand their interests and needs.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Handled customer complaints professionally and efficiently.
- Resolved guest complaints in a professional manner.
- Provided assistance to guests throughout their stay.
- Assisted guests with local recommendations for dining, entertainment, and attractions.
- Managed reservations using property management system efficiently and accurately.
- Processed payments and maintained accurate billing information for each guest stay.
- Coordinated housekeeping requests to maintain room cleanliness and guest satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Trained new staff on company policies and customer service best practices.
- Maintained cleanliness of lobby area and front desk counter.
- Invited guests to join loyalty programs and special promotions to stay connected.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC06-2006
Some College (No Degree) - Radio And Television Broadcasting
Central Carolina Community College
Sanford, NCSkills
- Room inspection
- Cleaning standards
- Sanitation standards
- Inventory management
- Maintenance coordination
- Staff training
- Guest relations
- Reservation management
- Customer service
- Attention to detail
- Problem solving
- Workflow Optimization
- Professionalism
Timeline
Housekeeping Inspector
Marriott Crabtree Valley
05.2023 - 07.2026
Guest Service Representative
Residence Inn Marriott
03.2018 - 05.2023
High School Diploma -
Chapel Hill High School
Some College (No Degree) - Radio And Television Broadcasting
Central Carolina Community College