Randall Young
Casa Grande,AZ
Summary
Experienced with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.
Overview
16
16
years of professional experience
Work History
Security Supervisor
Francisco Grande Hotel & Golf Resort
03.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Prepared and submitted reports to keep management informed of security activities and developments.
General Service Technician/Customer Service Advisor
Pep Boys Auto Parts & Service
08.2019 - 01.2021
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Repair or replace worn parts, brake pads, wheel bearings, sensors.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
- Explain automotive problems and repairs to clients
- Perform repairs to manufacturer and customer specifications
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Contributed to positive shop reputation by consistently receiving favorable reviews from satisfied customers based on professionalism and quality of work completed.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Explained estimates and determined repair timelines to manage customer expectations.
Engineer/Maintenance
Residence Inn Marriot
11.2017 - 01.2019
- Maintenance of the hotel's operations on both the interior and exterior
- Inspect and repair various energy systems, such as the heating and cooling systems, plumbing, lighting, and kitchen equipment
- Assisted with repairing floors, roofs, and doors and installing new products, such as windows, carpets, and light fixtures
- Skills I gained from this job include mechanical aptitude, organization, attention to detail, and physical stamina
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Developed high-quality engineering designs and plans to meet industry standards.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Engineer/Maintenance
Hampton by Hilton
07.2017 - 01.2019
- Responsibilities for keeping the hotel maintained includes cleaning carpets in guest rooms, repairing holes in walls, changing settings on cooling and heating equipment, putting new light bulbs in the hotel's outdoor lamps and performing general cleaning tasks inside and outside the hotel's building
- Other hotel maintenance duties and responsibilities include repainting walls, fixing broken furniture, fixing minor electrical issues like replacing plugs and sockets
- Performed physically demanding work that included using tools and equipment and moving around much of the day, including having to climb ladders, lift heavy items and crawl in tight spaces when necessary
Line Cook
Crust Kitchen
01.2017 - 07.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Grilled meats and seafood to customer specifications.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Line Cook/Prep
Mission Valley Cafe
04.2014 - 02.2017
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
General Laborer
Esplanade Builders
05.2009 - 06.2011
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased productivity with effective communication and collaboration among team members.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Operated forklifts and boom lifts to complete various tasks.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Helped with door and window installations.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
Education
GED -
Montgomery Adult School
3240 Palm Ave, San Diego, CA 9215406-2004
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Patrol operations
- Personnel supervision
- Skilled in conflict resolution
- Staff hiring
- Threat assessment
- Crime prevention
- Company risk management
- Asset protection
Employee of the year 2018
Felt great showing up on time and playing a major role in being a celebrated engineer for Hampton Inn, didn't miss any days worked all year and had a wonderful time.
Timeline
Security Supervisor
Francisco Grande Hotel & Golf Resort
03.2021 - Current
General Service Technician/Customer Service Advisor
Pep Boys Auto Parts & Service
08.2019 - 01.2021
Engineer/Maintenance
Residence Inn Marriot
11.2017 - 01.2019
Engineer/Maintenance
Hampton by Hilton
07.2017 - 01.2019
Line Cook
Crust Kitchen
01.2017 - 07.2017
Line Cook/Prep
Mission Valley Cafe
04.2014 - 02.2017
General Laborer
Esplanade Builders
05.2009 - 06.2011
GED -
Montgomery Adult School
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