Montel Willis
Juneau,AK
Summary
Dynamic professional with a proven track record at CBJ Docks and Harbors, excelling in customer service and office administration. Skilled in data entry and relationship building, I've significantly enhanced client satisfaction and streamlined operations. Leveraging critical thinking and a team-player attitude, consistently achieve and surpass goals, demonstrating a strong commitment to excellence and confidentiality.
Dedicated administrative professional adept at providing support for various projects.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
CBJ Docks and Harbors
12.2022 - Current
- Receiving 30 or more calls per day, routing calls, delivering messages to staff and greeting visitors.
- Welcomed customers and helped determine their needs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted customers with prompt responses addressing questions, comments or concerns effectively and provided exceptional service, resulting in positive feedback and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Support Services Manager
Reach
06.2021 - 11.2022
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Completed bi-weekly payroll for 6 employees.
Direct Support Professional
Reach
05.2007 - 06.2021
- Maintained clean, safe, and well-organized patient environment.
- Managed up to 20 calls a day efficiently to communicate with staff and managers for daily documentation.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
Education
No Degree - Human Resource Consultant
IAP Career College
Portland, OR07-2022
No Degree - Frontline Leadership Institute Course
The Alaska Training Cooperative
Anchorage, AK03-2022
No Degree - Small Business Operations
UAS
Juneau AK07-1997
High School Diploma -
Juneau Douglas High School
Juneau, AK06-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Relationship building
- Strong problem solver
- Critical thinking
- Dedicated team player
- Records management
- Confidential document control
Award of Honor Making the Difference 10 years of excellence REACH 2018
Helping people with disabilities achieve their goals is the award. Getting recognized for excellence in providing this service was an honor.
Certificate of Recognition, Full Lives Conference 2021.
I am very grateful and honored to be recognized statewide for this award presented by The Alaska Training Cooperative, Trust Alaska Mental Health Trust Authority.
Timeline
Administrative Assistant
CBJ Docks and Harbors
12.2022 - Current
Support Services Manager
Reach
06.2021 - 11.2022
Direct Support Professional
Reach
05.2007 - 06.2021
No Degree - Human Resource Consultant
IAP Career College
No Degree - Frontline Leadership Institute Course
The Alaska Training Cooperative
No Degree - Small Business Operations
UAS
High School Diploma -
Juneau Douglas High School
Similar Profiles
Ethan JaenickeEthan Jaenicke
Harbor Technician at CBJ Docks & HarborsHarbor Technician at CBJ Docks & Harbors
Rachel BlasigRachel Blasig
Salesperson and Office Assistant and Machine Op. at CBJ FarmsSalesperson and Office Assistant and Machine Op. at CBJ Farms
Christian ThomasChristian Thomas
Customer Service/Marketing at CBJ Health ClubCustomer Service/Marketing at CBJ Health Club