Montell Adams
Washington,DC
Summary
Enthusiastic IT professional with expertise in troubleshooting SaaS applications and optimizing automations. Passionate about enhancing user experiences and navigating the dynamic landscape of high-growth startups.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Administrator
Morning Consult
09.2021 - Current
- Implemented and managed SAML, OIDC, and SWA applications in the Identity Provider (IDP) system, ensuring secure access for 500 number of users.
- Led the seamless migration, consolidating systems and transferring 50 SaaS applications, resulting in $200,000 in cost savings.
- Spearheaded the re-engineering and migration of 35 automations, ensuring business continuity and workflow efficiency.
- Enhanced company security posture by enforcing MFA via Okta and Google Workspace, resulting in a 90% reduction in security incidents.
- Managed patching for 350 MacOS and 150 Windows Surface Laptops, including zero-day vulnerabilities, ensuring robust security measures.
- Utilized advanced tools like GAM to manage Google Workspace, achieving 99.44% improvement in admin console capabilities.
- Deployed Bash scripts with Kandji MDM, aiding Security in user identification, reducing identification time by 97.22%.
- Collaborated with cross-functional teams, integrating SCIM protocols and optimizing user provisioning, reducing onboarding time by 100%.
- Managed Slack channels, integrations, and permissions, enhancing team productivity, and automating tasks, resulting in 2 hours saved weekly.
- Implemented automation using Okta workflows to send personalized new hire emails, which resulted in a 95% reduction in new hire email processing time, from several hours to instant delivery, enhancing the efficiency of the onboarding process.
- Developed and maintained detailed documentation on Notion for end-users, improving clarity and accessibility, resulting in a 99.4% increase in user satisfaction.
- Utilized Jira Service Desk to resolve over 2,000 technical issues, demonstrating effective problem-solving skills and maintaining a 100% customer satisfaction rate.
IT/Salesforce Administrator
LIFT Communities
03.2020 - 09.2021
- Supported over 150 users for O365, Salesforce CRM, and various other platforms, ensuring seamless operation of essential applications.
- Achieved a 99% customer satisfaction rate, based on surveys, showcasing excellent user support and issue resolution.
- Supported Azure Active Directory and managed MFA enrollment for 150+ users, enhancing security measures.
- Created and delivered 50+ weekly security awareness training posts via MS Teams, increasing security awareness among employees by 70%.
- Conducted monthly phishing simulations, resulting in a 95% awareness improvement and a significant decrease in successful phishing attempts.
- Enhanced onboarding/offboarding processes for O365, Salesforce CRM, and other platforms, reducing the onboarding time by 60%.
- Resolved over 800 technical issues via ZenDesk ticketing system, maintaining a 98% ticket resolution rate within 24 hours.
- Provided enhanced desktop and user support to VIP customers, ensuring personalized and expedited service, resulting in a 90% customer retention rate.
Education
Bachelor of Science - Computer Information Systems & Technology
University of Pittsburgh
Bradford, PA12.2019
Skills
Technical Skills:
- Jira, Confluence
- SAML, OAuth, OIDC, SCIM
- Google Workspace, Slack, Zoom
- Complex Jira workflows, security and screen schemes
Collaboration and Communication:
- Team collaboration for user experience enhancement
- Escalation support, effective communication
- Policy and procedure documentation
Compliance and Regulatory Knowledge:
- SOC II
Personal Traits:
- Fast-paced startup environments
- Passion for new tech and tools
Websites
Certification
Comptia Security+
Timeline
IT Administrator
Morning Consult
09.2021 - Current
IT/Salesforce Administrator
LIFT Communities
03.2020 - 09.2021
Bachelor of Science - Computer Information Systems & Technology
University of Pittsburgh
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