Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montell Jones

Chicago,IL

Summary

.

Professional with experience in recovery management, delivering impactful results in high-pressure environments. Strong focus on team collaboration and achieving targets, adaptable to changing needs. Leveraging skills in crisis intervention, strategic planning, and resource allocation to drive efficiency and success. Reliable, results-focused, and ready to contribute to organizational goals.

Overview

8
8
years of professional experience

Work History

Solutions & Recovery Supervisor

United Airlines
02.2024 - Current
  • Review and build crew booking requests from crew scheduling and Ops Managers.
  • Assist stations as needed with securing ground transportation, requesting hotels and providing meals to customers.
  • Monitor Flight Monitoring Tool and VOLARE for each flight disruptions looking at downline connections, SSR (special service requests) and any connecting YPTA (young person traveling alone).
  • Coordinate response with stations and document flights and hold seats out of inventory as necessary
  • Monitor flights for Oversales and weight restrictions
  • Customer-focused support for all stations involving customer and flight disruption such as diversions, extra sections, fuel stops and hold/no hold decisions

Scheduler - Crew Hotel Operations

United Airlines
02.2023 - 02.2024
  • · These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines
  • · Interact with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
  • · Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions.
  • · Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation.
  • · Maintains appropriate telephone availability to meet proper customer service levels and performance against goals
  • · Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information

Service Director/New Hire Mentor/Training Instruct

United Airlines
04.2017 - 02.2023
  • · Responded to telephone inquiries and complaints following standard operating procedures.
  • · Navigated multiple computer systems and applications and utilized search tools to find information.
  • · Updated and maintained database with accurate customer information and timely data entry.
  • · Assisted with mentoring new employees during and after training.
  • · Addressed customers courteously using suitable methods and problem-solving skills.
  • · Conducted orientation sessions and organized on-the-job training for new hires.

Education

High School Diploma -

VOISE Academy High School
231 N Pine St
06-2014

Skills

  • Crisis management
  • Staff management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Issue and Complaint Resolution
  • Employee Performance Evaluation
  • Scheduling and coordinating
  • MS office
  • Multitasking
  • Computer skills
  • Decision-making

Timeline

Solutions & Recovery Supervisor

United Airlines
02.2024 - Current

Scheduler - Crew Hotel Operations

United Airlines
02.2023 - 02.2024

Service Director/New Hire Mentor/Training Instruct

United Airlines
04.2017 - 02.2023

High School Diploma -

VOISE Academy High School

Similar Profiles

CREATE PROFILE
Montell Jones