Montell Schafer
Glendale,AZ
Summary
Results-driven professional with a strong background in logistics coordination and team leadership. Known for effective risk assessment and implementing process improvements to drive operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Diesel mechanic/Maintenance Technician
Big O
Phoenix, Arizona
03.2025 - 08.2025
- Diagnosed mechanical issues in diesel engines and related systems.
- Performed routine maintenance on fleet vehicles to ensure optimal performance.
- Repaired and replaced faulty parts, including brakes and fuel systems.
- Utilized diagnostic equipment to troubleshoot engine performance problems.
- Followed safety protocols while working with heavy machinery and tools.
- Maintained organized work area to promote efficiency and safety standards.
- Documented service records for each vehicle after maintenance or repair work.
Bank Deposit Servicing
Usaa
phoenix, AZ
10.2024 - 03.2025
- deposit Servicing of bank products offered by USAA and its affiliates
- Deposit products such as ,deposit Checking, savings, CD's, youth accounts, trust styled accounts and the processing of integral documents from courts representatives and lawyers/estate reps
- strong adept usage of USAA KC, POC role to introduce new methods and ideas to senior personal as well as things of interest and or concern
- risk assessment and fraud prevention
- account servicing disputes
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Logistics Operations Specialist
Amazon
Chandler, Arizona
01.2023 - 10.2024
- Implemented process improvements to enhance logistics efficiency and accuracy.
- coordinate inbound and outbound shipments to ensure they arrive on time and accurately. Also, I had to monitor operations to identify gaps, create remediation plans, and work with third-party logistics providers to ensure that site logistics requirements are met. All while managing large teams of drivers, warehouse managers, and caretakers of said drivers at individual sites across the Amazonian network.
- Risk assessment for permission and access to yards via the use of local weather and Doppler reporting tools.
- Analyzed data trends to forecast demand and adjust supply accordingly.
- Collaborated with cross-functional teams to resolve shipping issues effectively such as onsite inventory control teams, security personal , trailer dock and release personal, and inbound/outbound department managers
Avionic electrical systems and armament repairman
US Army
Fort Leonard Wood, Missouri
08.2023 - 12.2023
- Basic training
- Electrical computer system repair and auto targeting robotics Repairman /15Y of the UH60 Blackhawk
diesel mechanic
Aim transportation solutions
Phoenix, Arizona
01.2023 - 08.2023
- Diesel mechanic school and employment
- Conducted routine inspections on diesel engines for optimal performance.
- Diagnosed mechanical issues using specialized tools and equipment.
- Performed preventative maintenance on trucks and heavy machinery.
- Repaired fuel systems, brakes, and electrical components efficiently.
- Maintained accurate records of repairs and maintenance activities.
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- used company box truck to go to sister sites and contracted customer to repair tractor and trailors on -site preform DOT inspections and give next course of actions/ recommendations for repairs.
Underwriter/ account verifications
Carvana
Tempe, Arizona
09.2020 - 01.2023
- Evaluated credit applications to determine risk and approval status.
- Analyzed financial data to establish borrower eligibility and loan terms.
- Collaborated with sales team to streamline loan processing and customer experience.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Utilized local, state, and county MVD regulations for vehicle appraisals and registration needs.
- appraised vehicles for trade value
- Assisted customers while navigating multiple systems and pages in the verification process through the use of dual side by side monitors while, keeping communications with my team leads and peers
- Reviewal of customers documents such as drivers licenses, address verification docs,credit reports in contrast to their governing state regulations and By-laws for underwriting and registration purposes • Income calculations for the purpose of budgeting through the use of an integrated Plaid system or via the use of Paystubs and or bank statements in tandem with speaking with a customers bank on the phone to verify the Income deposits along side a standard Employment verification by validating the deposits origin
- ADD- auto delivery direct utilization to obtain information on a customers title and or Registration from their issuing states
- Route one and dealertrack proficient -to obtain information on an individual's 10-day payoff information so that we
may payoff the remaining balance or apply it to a customer balance for the vehicle they are purchasing with carvana - Skilled in the usage of Lexis Nexis to confirm a person's identity, SSN, and residency history.
Warehouse Order Selector
Atlas Cold Storage
Tolleson, Arizona
12.2017 - 09.2020
- Accurate product retrieval and placement of units within a structured manner to ensure stability and balance of units on a wooden pallet
- Navigation of a warehouse through the use of a forklift to retrieve product from high up locations
Account manager / team lead
Macy's call center
Mesa, Arizona
01.2016 - 12.2017
- Manage, coach, and develop front-line associates to achieve individual performance goals
- Monitor a team of 10-15 associates while handling escalated calls as well as team coaching’s and still maintaining
personal performance goals - Establish performance criteria for developing associates to meet or exceed business and individual goals • Provides functional guidance, training and assistance to lower level staff
Assistant Store Manager
Sonic DriveIn
Phoenix, Arizona
10.2010 - 03.2016
- Managed a large number of employees,scheduling and hosting interview as well as terminating employees in place of the Store manager/Operator
- Dealt directly with buyers and established long term business relationships from ordering products through System Services of America and maintaining our weekly bread inventory
- Consistently exceeded sales targets and profit goals in addition to maintaining labor costs throughout an Employees shift
- Car-hoping via use of skates, expediting and cooking
Education
Diesel Mechanic Certification Degree - Mechanics
American Diesel Training Center
Kansas City, KS03-2023
High School Diploma -
Maryvale High School
Phoenix04-2010
Some College (No Degree) - Business Analytics
Jones International University
COSkills
- Engine diagnostics
- Diesel engine repair
- Equipment maintenance
- Brake inspection
- Fuel systems repair
- Vehicle inspection
- Customer relationship management
- Data analysis
- Workflow optimization
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Safety compliance
- Documentation
- Customer service
- Repair recordkeeping
- Inspection checklists
- Telematics systems
- Solid independent worker
- Computer-assisted troubleshooting
- Time tracking
- Hospitality and accommodation
- Quality assurance
Certification
- Deposit servicing training completion USAA
Timeline
Diesel mechanic/Maintenance Technician
Big O
03.2025 - 08.2025
Bank Deposit Servicing
Usaa
10.2024 - 03.2025
Avionic electrical systems and armament repairman
US Army
08.2023 - 12.2023
Logistics Operations Specialist
Amazon
01.2023 - 10.2024
diesel mechanic
Aim transportation solutions
01.2023 - 08.2023
Underwriter/ account verifications
Carvana
09.2020 - 01.2023
Warehouse Order Selector
Atlas Cold Storage
12.2017 - 09.2020
Account manager / team lead
Macy's call center
01.2016 - 12.2017
Assistant Store Manager
Sonic DriveIn
10.2010 - 03.2016
Diesel Mechanic Certification Degree - Mechanics
American Diesel Training Center
High School Diploma -
Maryvale High School
Some College (No Degree) - Business Analytics
Jones International University
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