Montell Walton
Augusta,GA
Summary
Dynamic Helpdesk Technician with over 8 years of military customer support experience, adept at navigating both strategic and tactical levels of IT support. Proven expertise in law enforcement, complemented by strong skills in public safety, conflict resolution, and criminal investigations. Consistently drives results through effective teamwork and adaptability. Reliable communicator and problem solver dedicated to maintaining community trust and ensuring justice, recognized for flexibility in addressing evolving challenges. Currently completing an associate's degree in criminal justice to further enhance professional capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Richmond County Sheriff's Office
05.2024 - 07.2025
- Enforced laws and regulations to maintain public safety and order in assigned jurisdictions.
- Conducted thorough investigations of criminal activities, gathering evidence and interviewing witnesses effectively.
- Utilized advanced communication systems for real-time information sharing during patrols and operations. (Flock/CAD)
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
Information Technology Specialist
United States Army
03.2021 - 08.2023
- Responsible for the set-up maintenance, and troubleshooting of dial in conference calls.
- Installed and troubleshot several microsoft applications such as Powerpoint, Excel, Sharepoint, Outlook and Teams.
- Responsible for the management and facilitation of government portable electronic devices (PED) to 16 end users.
- Employed VPNs to safeguard network security and block unauthorized access.
- Provided end user support to 50 Tactical Assemblages and monitored the Up Time through Spectrum.
- Monitored Sharepoint for unit and would ensure proper disposition of departing users and monitor site for updates.
Service Desk Technician
Network Enterprise Center
02.2020 - 02.2021
- Facilitated the creation of end users account for the purpose of onboarding while also ensuring proper disposition of offboarding end users to include management of supporting documents, disposal of access tokens and safeguarding of personally identifiable information (PII).
- Directly responsible for the set-up maintenance, and troubleshooting of dial in conference calls.
- Worked to install software and firmware updates to over 250 several Cisco Webex products through remote Cisco Call Manager.
- Served as the supervisor for a group of 17 Team Members directly responsible for the overall network compliance of devices, end users, public key infrastructures (PKI), and issuance of new hardware devices.
- While serving as the senior helpdesk technician within the Network Enterprise Center (NEC) he provided customer service support to over 1,000 end users within the span of a year and ultimately increased the efficiency of the center by 15 percent.
- Used ITSM ticketing system (Remedy) as well as Call Center operation process' to resolve end user request and escalate as necessary.
Information Technology Specialist
United States Army
03.2016 - 02.2020
- Configured tactical DOD encryption/decryption devices to ensure safeguarding of classified and unclassified information.
- Successfully led a team of 6 government employees to configure a network tunnel in an isolated environment ultimately providing network capabilities to an average of 30 end users.
- Has worked closely with VMWARE/VSPHERE to manage the servers of the tactical devices ultimately ensuring less than 2% downtime on the network.
- Has used LDAP DIF (LDIF) to statically assign IP addresses to to end users.
- Configured, Monitored and Troubleshoot Cisco Call Manager in a tactical environment to provide VOIP services to end users.
Education
Associate of Science - Cybersecurity
Augusta Technical College
Augusta, GA08.2025
Information Technology Specialist -
US Army Signal School
03.2016
Associate of Arts - Criminal Justice
Augusta Technical College
Augusta, GA05-2026
Skills
- Systematic troubleshooting expertise
- Telecommunications support
- Software Management
- Incident management
- Criminal investigation
- Traffic enforcement
- Public safety
- Patrol operations
- Detention process expertise
- Mobile Device Management
- Automation Management
- Network protocol expertise
- Sharepoint
- Active Directory
- VOIP
- Cisco Advanced Routing & Switching
- Imaging
- Case Law
- PKI/Security Tokens
- VPN
- Spectrum Network Monitoring
- Microsoft Office
Certification
Georgia P.O.S.T. certified
Comptia Security+
Cisco Advanced Routing and Switching
Timeline
Deputy Sheriff
Richmond County Sheriff's Office
05.2024 - 07.2025
Information Technology Specialist
United States Army
03.2021 - 08.2023
Service Desk Technician
Network Enterprise Center
02.2020 - 02.2021
Information Technology Specialist
United States Army
03.2016 - 02.2020
Information Technology Specialist -
US Army Signal School
Associate of Science - Cybersecurity
Augusta Technical College
Associate of Arts - Criminal Justice
Augusta Technical College
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