Montell Wrice
Powell,OH
Summary
Dedicated telecommunications professional with exceptional leadership, training and personnel management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Installation Manager
Starry Internet
05.2022 - 08.2023
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Implemented systems to improve process efficiency and reduce project duration.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Prepared detailed project estimates and reports for management review.
Lead Technician
Starry Internet
02.2021 - 05.2022
- Initiated the first Starry Internet Install in the Columbus, Ohio region
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Trained and mentored on-boarding personnel on field installation
- Developed and implemented effective field installation training SOP, increasing field proficiency and decreasing trouble installation issue tickets.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Planned, scheduled, and delegated daily work to team of employees.
Premise Technician
AT&T
01.2020 - 01.2021
- Maintained company vehicle and company equipment.
- Installed and repaired Fiber and POTS equipment.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Performed quality assurance on systems to confirm optimal performance.
Communications Technician 4
Comcast
10.2014 - 10.2018
- As a Team Lead, I trained and coached new employees through the PAL program.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Employed hoists, drills, precision measuring instruments and electronic testing devices.
- Performed quality assurance on systems to confirm optimal performance.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Performed installations of high-tech security systems, which included alarms and video surveillance systems.
Education
High School Diploma -
Beechcroft High School
Columbus, OH06.2011
Skills
- Blueprint Updating and Distribution
- Safety Standards
- Vendor Relations
- Basic Tools
- Administrative Oversight
- Installation Management
- Customer Service
- Structured Cabling
- Hand and Power Tools
- Troubleshooting Abilities
- Wire Pulling
- Voltage and Current Meters
- OSHA Standards and Codes
- Fire and Security Alarm Installations
- Coax Installations & Repair
- Fiber Installations & Repair
- CAT3/5/6 Installation & Repair
Certification
- AWS Certified Cloud Practitioner
- OSHA 30
Timeline
Installation Manager
Starry Internet
05.2022 - 08.2023
Lead Technician
Starry Internet
02.2021 - 05.2022
Premise Technician
AT&T
01.2020 - 01.2021
Communications Technician 4
Comcast
10.2014 - 10.2018
High School Diploma -
Beechcroft High School
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