Monterea Cutright
Hamtramck
Summary
Adaptable delivery professional with extensive experience in customer service and safety compliance. Known for strong problem-solving skills and a proactive approach to enhancing delivery efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Delivery Driver
ACERTUS
Detroit
06.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Auto Delivery Driver
Draiver
Detroit
03.2020 - Current
- Delivered packages promptly to various locations using efficient route planning.
- Ensured vehicle cleanliness and proper maintenance for safe operations.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Managed customer interactions professionally, addressing concerns effectively.
- Utilized GPS systems for navigation and real-time traffic updates during deliveries.
- Completed daily logs detailing hours worked, deliveries made, and vehicle inspections.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
Driver
Lyft
Detroit
08.2019 - Current
- Navigated city streets to transport passengers safely and efficiently.
- Ensured vehicle maintenance by conducting regular inspections and reporting issues.
- Provided excellent customer service by assisting passengers with loading and unloading.
- Maintained a clean vehicle interior and exterior to enhance passenger experience.
- Managed trip schedules using mobile application for optimal route planning.
- Communicated effectively with passengers to address inquiries and concerns promptly.
- Followed traffic laws and regulations to ensure safety during all trips.
- Adapted to changing traffic conditions to minimize delays for passengers.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Assisted passengers with loading and unloading their luggage.
- Communicated effectively with dispatch and customers to provide status updates.
Production Worker
Magna Seating
Highland Park
08.2012 - 03.2018
- Operated assembly line machinery for seating production.
- Inspected products for quality and compliance with standards.
- Collaborated with team members to meet daily production goals.
- Assisted in training new employees on safety and procedures.
- Maintained a clean and organized work area to ensure safety.
- Followed standard operating procedures for equipment operation.
- Reported equipment malfunctions to maintenance for timely repairs.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
Education
High School Diploma -
Hamtramck High School
Hamtramck, MI06-2010
Skills
- Route planning
- Vehicle maintenance
- Customer communication
- Delivery logistics
- Time management
- Fleet management
- Vehicle navigation
- Route optimization
- Delivery management
- Safety compliance
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Data analysis
- Responsible driver
- Positive attitude
- Time management skills
- Communication skills
- Customer service
Certification
Participant Training Completion Documentation
Timeline
Auto Delivery Driver
ACERTUS
06.2024 - Current
Auto Delivery Driver
Draiver
03.2020 - Current
Driver
Lyft
08.2019 - Current
Production Worker
Magna Seating
08.2012 - 03.2018
High School Diploma -
Hamtramck High School