Monterio Gray
Dallas,TX
Summary
Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement. Works with government, civilian, and corporate stakeholders.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Haven Lake Highlands
Dallas, Texas
03.2023 - Current
- Managed resident communication and organized community events, resulting in a 20% increase in resident satisfaction.
- Oversaw a residential portfolio comprising 200 units and 2 lofts, ensuring seamless operations and resident satisfaction.
- Implemented innovative leasing strategies, achieving a remarkable 95% occupancy rate within six months.
- Conducted thorough property inspections, maintaining compliance with safety regulations and achieving zero violations.
- Assisted in the development of annual budgets and effectively controlled expenses, reducing costs by 10%.
- Collaborated closely with maintenance staff to promptly address resident concerns, resulting in a 30% decrease in work orders backlog.
- Actively listened to pricing calls and managed invoices for the community, ensuring accuracy and professionalism in financial transactions.
Customer Service Representative
American Airlines
Remote, TX
04.2022 - 05.2023
- Promotes and markets air travel to both tourists and freight brokers
- Contributed to the efficient processing of cargo and passengers during check-in
- Interpreted regulations and rules established by the government to manage local and international travel and freight operations. Ensured adherence to strict timelines while coordinating aircraft arrivals and departures.
- Provided assistance to clients and passengers requiring support
- Safeguards revenue and company assets
- Ensures safe transportation
- Has the physical stamina and dexterity necessary to do a variety of job-related tasks with their hands
- Succeeded in effectively managing time and resources to accomplish various assignments promptly
- Displays strong self-initiative and autonomous work style
- Responds to emergencies and security problems and offers assistance
- Obeys all internal and external rules and regulations
- Skills included driving and operating air steps for passenger boarding/deplaning on different aircraft
- It might be necessary to carry out Passenger Operation Control tasks, such as air-to-ground communication and Tower tasks
- The work environment for this position may vary depending on the airport's location
- Customer service representatives work shifts that may involve erratic and/or extra-long hours, weekends, and holidays due to flight operation.
Walmart
Walmart
Prosper, TX
11.2021 - 04.2022
- Maintained accurate financial records for the division, ensuring transparency and accountability in financial management.
- Greeted clients upon entry, providing a welcoming and customer-centric environment.
- Responded promptly to client inquiries, addressing their needs and concerns with professionalism and efficiency.
- Demonstrated leadership by effectively leading a team of up to 30 people, fostering a collaborative and high-performing work environment.
- Ensured that business operations met and exceeded consumer expectations and quality criteria.
- Prioritized department responsibilities and demonstrated proficiency in their execution.
- Solicited and utilized advice effectively, facilitating successful communication within the team.
- Stayed abreast of new products and developments in the field, maintaining expertise in the industry landscape.
- Motivated employees to achieve sales targets through effective leadership and encouragement.
- Accepted criticism as constructive feedback, utilizing it to drive continuous improvement within the department.
- Provided regular assessments and evaluations to track performance and identify areas for improvement.
- Supervised day-to-day operations to maintain smooth and efficient workflow.
- Equipped teammates with the necessary skills and knowledge to excel in their roles, fostering confidence and professional growth.
- Conducted training sessions to help team members reach their full potential and enhance their performance.
Education
High School Diploma -
Saline High School
Saline, LA05.2020
Skills
- Strong communication and interpersonal skills
- Leadership and team collaboration
- Budget management and expense control
- Property management regulations and compliance
- Resident relations and community engagement
- Leasing strategies and occupancy optimization
- Financial management and invoicing proficiency
- Financial record keeping
- Customer service and client relations
- Quality assurance and standards compliance
- Task prioritization and execution
- Effective communication and collaboration
- Product knowledge and industry awareness
- Sales target achievement and motivation
- Performance evaluation and feedback
- Training and development facilitation
Timeline
Assistant Community Manager
Haven Lake Highlands
03.2023 - Current
Customer Service Representative
American Airlines
04.2022 - 05.2023
Walmart
Walmart
11.2021 - 04.2022
High School Diploma -
Saline High School
Similar Profiles
MacKeynzie ToddMacKeynzie Todd
Chemistry Teacher at Lake Highlands High SchoolChemistry Teacher at Lake Highlands High School
EBONY REEDEBONY REED
Certified Nursing Assistant at Brookdale Lake HighlandsCertified Nursing Assistant at Brookdale Lake Highlands
Kyndal BordersKyndal Borders
Restorative Aide/Wellness Coordinator at Villages of Lake HighlandsRestorative Aide/Wellness Coordinator at Villages of Lake Highlands