Monteryon Orum
Dallas,TX
Summary
Motivated Team Leader/Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Seeking and hoping to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, customer service, real-life interaction and problem-solving skills.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
HVAC Tech Hand
24/7 Express Air
Plano, TX
12.2022 - Current
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Installed components to improve HVAC system performance.
- Optimized performance by balancing systems and calibrating controls.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Set up ladders and other access equipment.
- Maintained tools and equipment in good working condition.
- Set up and tested equipment in customer locations.
- Cleared work sites of hazardous items.
- Answered customer questions and helped resolve various concerns.
- Followed safety protocols on job sites.
Whole Body Team Member
Whole Foods
Dallas, TX
09.2022 - 03.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Armed Security Guard
Stratton Amenities
Dallas, TX
02.2022 - 07.2022
- Protecting stipulated people and locations from harassment, physical attack, vandalism, and other forms of abusive or unauthorized treatment
- Completing and submitting incident reports after noteworthy developments
- Ensuring that security equipment and measures are suitable and that they remain in excellent working condition at all times.
- Logged vehicles entering and leaving premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Cash handler/Main Banker
TEXAS CARD HOUSE
Dallas, TX
09.2020 - 04.2022
- Manage large sums of money taken in by customers and distribute it back to them as they request in chips and vice versa, as well as managing a 6 figure money drawer making sure it’s balanced at the end of every work day while at the same time maintaining a positive report with the regular and everyday people that obtain a membership
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Generated monthly reports on customer activity and customer feedback.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Warehouse Stocker
Buc-ees
Royse City, TX
05.2019 - 12.2019
- Deliver food to customers in a timely and respectable manner
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Entered quantity received against purchase order in computer system.
- Compared received packages against shipping documents.
- Simplified shipping and receiving processes for improved workflow.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained and developed warehouse staff on safety measures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Education
High School Diploma -
MCKINNEY NORTH HIGH SCHOOL
McKinney, TX 08.2015 - 05.2019
Skills
Guest Servicesundefined
Certification
Forklift Certified
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
HVAC Tech Hand
24/7 Express Air
12.2022 - Current
Whole Body Team Member
Whole Foods
09.2022 - 03.2023
Armed Security Guard
Stratton Amenities
02.2022 - 07.2022
Cash handler/Main Banker
TEXAS CARD HOUSE
09.2020 - 04.2022
Warehouse Stocker
Buc-ees
05.2019 - 12.2019
High School Diploma -
MCKINNEY NORTH HIGH SCHOOL
08.2015 - 05.2019
Forklift Certified
Driver's License
TABC Certified
Food Handler Certification
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