Montes Melanie
Escondido,CA
Summary
Natural leader with exceptional skills in customer relations and administration. Skilled in customer-focused work environments. Manages competing priorities with organized and resourceful approaches.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Professional Nanny
N/A
10.2021 - 01.2025
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized different types of activities to enhance physical and intellectual development.
Office Assistant/COVID-19 Screener
County of San Diego
08.2020 - 03.2021
- Verified appointments, names, addresses and demographic data
- Performed excellent and courteous customer service in English and Spanish
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Managed multiple projects simultaneously using organizational and analytical skills.
HR Coordinator
A Caring Hand Home Health Care
12.2019 - 03.2020
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Evaluated timecards for accuracy on regular and overtime hours.
Teller
Wells Fargo & Company
05.2018 - 12.2019
- Answered 20 customer inquiries per day regarding account balances, transaction history, services charges and interest rates.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Counted, verified and handled bank deposits and armored car transactions everyday.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
Associate
In-N-Out Burger
08.2015 - 05.2018
- Performed excellent and courteous customer service in English and Spanish
- Read, understood and followed oral and written instructions and procedures from supervisors
- Provided prompt, efficient and responsive service exceeding customer expectation
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2017
Associate of Arts - Child Development
Palomar College
San Marcos, CA12.2022
Bachelor of Arts - Liberal Studies With An Emphasis in Education
Point Loma Nazarene University
San Diego, CA 06.2024 - Current
Skills
- Skilled in computer programs such as: Windows, Excel, PowerPoint, and Apple
- Customer Service
- Manage time effectively
- Extensive knowledge of handling cash, cash processing
- Great presentation to detail, natural attention to detail, ensuring accurate paperwork and processing of all transactions
- Strong verbal and written communication skills
- Outstanding Multitasker
- Management mentality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bachelor of Arts - Liberal Studies With An Emphasis in Education
Point Loma Nazarene University
06.2024 - Current
Professional Nanny
N/A
10.2021 - 01.2025
Office Assistant/COVID-19 Screener
County of San Diego
08.2020 - 03.2021
HR Coordinator
A Caring Hand Home Health Care
12.2019 - 03.2020
Teller
Wells Fargo & Company
05.2018 - 12.2019
Associate
In-N-Out Burger
08.2015 - 05.2018
High School Diploma -
Escondido High School
Associate of Arts - Child Development
Palomar College
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