Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montesha Hartley

Talladega,AL

Summary

Dedicated Customer Service professional with 2 years of knowledgeable service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Material Handler

Eissman Automotive NA
06.2023 - Current
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Directing car parts in machines designed for them

Customer Service Representative (Remote)

Alorica
03.2021 - 05.2023
    • Actively listened to customers, handled concerns quickly and deescalate major issues before escalating to supervisor.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Answered very high call volume of customer calls with minimal to no wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Assisted customers with concerns regarding samsung appliances.

Custom

Filter Buy Inc
07.2020 - 01.2021
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Carefully prepared air filters
  • Packed items into appropriate containers for shipment.

Cashier

Popeyes Louisiana Chicken
04.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Science - Business Administration

Gadsden State Community College
Gadsden, AL

High School Diploma -

Talladega High School
Talladega, AL
05.2021

Skills

    • Problem Solving
    • Customer Service
    • Efficient & Fast Paced Learner
    • Project Cost Estimation
    • Assembly and Production
      • Technology Efficient
      • Leadership
      • Empathy
      • Communication

Timeline

Material Handler

Eissman Automotive NA
06.2023 - Current

Customer Service Representative (Remote)

Alorica
03.2021 - 05.2023

Custom

Filter Buy Inc
07.2020 - 01.2021

Cashier

Popeyes Louisiana Chicken
04.2019 - 01.2020

Associate of Science - Business Administration

Gadsden State Community College

High School Diploma -

Talladega High School

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Montesha Hartley